Reducing staff at reception and information desks with AI dialogue through avatars 'TAZUNE'

Reception services from home are possible! A non-face-to-face reception system using avatars, adapted to the new normal era.

TAZUNE is a composite service that improves the quality of customer service and operational efficiency at service counters by combining "AI dialogue functionality (unmanned response)" and "remote dialogue functionality (manned response)." In response to users' "inquiries and questions," either an operator or AI interacts flexibly through an avatar. ■ Automatic responses are possible with a high-precision AI engine. ⇒ A smooth transition can be made from AI dialogue functionality to a human operator. ■ Digital signage display monitoring function ⇒ By displaying content on signage, a wealth of information can be provided even when not on a call, and monitoring of the area around the installation site is possible through camera footage. ■ Communication that closely resembles face-to-face customer service through animation ⇒ In addition to standard actions like bowing, waving, and expressing surprise, gestures that facilitate communication such as speaking, blinking, nodding, and smiling are performed. For more details, please refer to the PDF document or feel free to contact us.

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