By understanding customer experiences and emotions at each digital touchpoint, we can bridge the gap between expectations and reality!
"CustomerXM" is a customer experience management tool that enhances customer loyalty and lifetime value, reduces churn rates, and lowers service costs. By visualizing and analyzing invisible experiences, it identifies key focus areas and enables the effective provision of "super" personalized services. Please feel free to contact us if you have any inquiries. 【Features】 ■ Provides a platform to better understand customers ■ Discovers and designs customer journeys in real time ■ Scales digital experiences centered around "people" *For more details, please download the PDF or feel free to contact us.
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【Expected Implementation Effects】 ■ Design and improve digital experiences across multiple channels to enhance conversion rates. ■ Optimize the customer journey within the app and improve app store rankings. ■ Provide "super" personalized support experiences and reduce costs by communicating appropriately at points of interaction with customers. ■ Contribute to increased usage and promotion of new digital products and services. ■ Improve the effectiveness of digital content. ■ Conduct benchmarking of our programs by comparing them with excellent programs from competitors and the industry. *For more details, please download the PDF or feel free to contact us.
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Our company develops and provides technology to bridge the experience gap, based in three major continents and twelve countries around the world. In the future, we aim to further understand human emotions, beliefs, and values in order to narrow the experience gaps related to political misunderstandings, human rights issues, healthcare disparities, gender equality, education, and income inequality, which are said to be the largest gaps. Many of these global issues arise from a lack of mutual understanding. We believe that with our solutions, these can be resolved.