[BPRescue Case Study] How to Reduce Unchanging Overtime Hours?

[Case study materials available] Team overtime has become the norm! We will introduce a case where visual management optimized effective operating rates and improved operational inconsistencies.

We will introduce a case study of problem-solving using Duépion's business efficiency consulting service 'BPRescue'. Overtime had become a norm, leading to an increase in overtime costs and a vicious cycle where team members were not retaining. Despite new hires, training hours were consuming resources, which in turn increased overtime. By utilizing BPMN to visualize operations, we discovered that overtime was uneven across teams. We conducted redundancy in operations between teams and established a support system, optimizing the effective operating rate and improving the "variability" in operations. [Case Overview] ■ Issues - Overtime had become a norm, leading to increased overtime costs and a vicious cycle of team member turnover. - Despite new hires, training hours were consuming resources, resulting in increased overtime. ■ Solutions - Utilized BPMN to visualize operations and discovered uneven overtime across teams. - Established a support system to optimize the effective operating rate and improve the "variability" in operations. ★ You can view the case study materials for this service by clicking on the "PDF Download" link below.

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