We will clarify your unique customer attraction methods in a customer journey workshop.
"I heard that videos are good, so I made one, but there has been no response." "I started using LINE, but it's not effective." "I don't know what to do..." For those of you struggling with customer acquisition, why not analyze the causes in a Customer Journey Workshop?
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basic information
The "customer journey" refers to a method of setting an ideal customer profile (persona) for a product or service, hypothesizing and analyzing their behaviors, thoughts, and emotions, and capturing the story and touchpoints that lead from awareness to consideration to purchase/use in chronological order. By delivering this "customer journey" in a workshop format, we can uncover ideas and hints that have not yet been made explicit within the team, while forming consensus and developing a concrete action plan.
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Applications/Examples of results
[Online] Customer Journey Workshop A customer journey workshop that feels just like an in-person event can be conducted online! With the online format using the online whiteboard tool "miro" and Zoom, it can also be held during remote work! *Access to "miro" requires Google Chrome.
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Company information
Our company serves as an "expert" and "partner" in new business and marketing, facilitating business transformation and the launch of new ventures for small and medium-sized enterprises through advanced marketing theories. By exploring customer experience value, we aim to create services and companies that contribute to Japan, local communities, and stakeholders. Please feel free to contact us if you have any inquiries.
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