[Case Study] 30% Cost Reduction! BPO Services Utilizing DX Technology

Dramatic cost reduction through AI-OCR utilization (Successfully reduced by 30%!)

We would like to introduce a case study of our services utilizing DX technology. At the end of last year, we received an unexpected business inquiry from a customer. They asked if we could assist them with transcribing text from images of receipts. This customer was handling all text transcription manually and was struggling to secure enough personnel. Honestly, we wondered why a systems company like ours was approached for this, but we thought that simply providing a transcription service would not be interesting. We considered whether there was a way to utilize DX technology to streamline the process while maintaining quality. This led us to establish a BPO service that combines AI-OCR (a function that combines traditional OCR with AI, providing overwhelming text recognition capabilities) with human effort. During the launch phase, we had some concerns about whether we could truly reduce labor while maintaining quality, but we were able to achieve approximately 30% cost reduction while maintaining 99% quality. If you have similar concerns as this case study, please consult with us first. We will provide services utilizing DX as a solution. *For more details, please download or contact us.*

Data Entry