It is possible to handle phone calls with highly customizable automated voice response!
The "IVR System (Interactive Voice Response System)" is a system that allows for the recording of names and phone numbers by temporarily forwarding calls to our multiple lines, enabling the confirmation of reception status and playback of recordings via a web browser. Outbound operators can listen to the audio files while making callbacks, allowing them to accurately capture orders from customers that were previously missed, significantly reducing the number of operators needed and contributing to cost savings. 【Features】 ■ Ability to control the number of inbound operators ■ Achieves cost reductions in labor and line expenses ■ Can accommodate 24-hour unattended reception with expansion options ■ Reception status and recording playback can be referenced from a web interface ■ Recorded audio supports multiple voices *For more details, please download the PDF or feel free to contact us.
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【Usage Examples】 ■Handling phone calls outside of business hours ■Unexpected surge in inquiries ■Purchase of product tickets for members ■Reservation acceptance for consultations at restaurants and hospitals *For more details, please download the PDF or feel free to contact us.
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Our company has contributed to the advancement of corporate system operations and cost reduction through collaboration by providing various unique services and proposing solutions utilizing those functions through the combined use of telephone, fax, and the internet. We handle a variety of services including automated voice response (IVR), fax reception on behalf, fax broadcasting, fax box, voice broadcasting, and image data input, among others.