The definitive version of the CX evaluation metric for digital media using NPS(R)!
We provide a "Web Loyalty Score Survey Service" that targets individuals who have purchased or used the products or services of the target company within the past year, and who have also used the target company's "official website," "official app," or "official social media accounts" within the past year. By visualizing the overall strength of owned media, it becomes possible to understand customer loyalty through owned media. 【WLS Survey Framework】 ■ Ease of use when utilizing digital tools ■ Customer experience when utilizing digital tools ■ Loyalty generated across all digital communications *For more details, please download the PDF or contact us.
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【Question Items】 ■ The display is light and does not cause stress. ■ The homepage is likable. ■ Navigation is easy to use and not confusing. ■ The text is easy to read and the characters are easy to see. ■ Inquiries and help are easy to understand. ■ The corporate identity is conveyed. ■ The content and information are useful. ■ It makes you want to purchase products or services. ■ It makes you want to maintain ongoing communication. ■ How likely are you to recommend the official website, app, or social media to friends or colleagues? ■ Please tell us the reason. Points you would like to recommend/not recommend (source of evaluation). ■ How can it be recommended? (Evaluation hurdles) *For more details, please download the PDF or contact us.
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Our company is engaged in various businesses, including web consultation, integration services, site construction, and operational support, as well as digital marketing support services. We have a track record with hundreds of companies across various industries and, leveraging the know-how gained from extensive consulting experience in improving corporate websites, we provide one-stop support for the renewal of corporate websites aimed at "media transformation" from a thorough user perspective.