[SyncTrustIM Case Study] Improvement of Account Management for Multiple Group Companies

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last updated：Apr 04, 2022

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Reduced the time spent thinking of addresses following cumbersome rules! A case of workload reduction.

"SyncTrust IM" is an ID and account management solution that automates and streamlines business operations. Company F in the service industry has many group companies and a large number of users to manage, making account management tasks busy, but they faced the problem of not being able to secure enough personnel for the task. Therefore, they implemented our product. It has become possible to manage with fewer personnel, and by appointing administrators for each group company, they have been able to reduce the workload. [Case Overview] ■ Implemented Product: SyncTrust Identity Manager ■ Number of Users: Approximately 1,900 ■ Integrated Systems ・Active Directory (Windows Server 2008) ・G Suite ・Core System *For more details, please refer to the PDF document or feel free to contact us.

Related Link - https://www.ctech.co.jp/product_ex/product_ex-403/

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【Summary of Other Cases】 ■Challenges and Issues Before Implementation - Account management tasks are busy, but securing personnel for response is difficult. - Email and groupware use G Suite, but each group company has a separate domain, making address issuance and management cumbersome. - Changing folder access rights, stopping and resuming email during leave of absence, and reusing accounts is tedious as it requires operations across different systems, leading to many mistakes. ■Effects After Implementation - Management can be done with fewer personnel, and by appointing administrators for each group company, the workload has been reduced. - Email addresses can be automatically created for each group company and assigned to users. - Time spent thinking about addresses according to previously cumbersome rules has been shortened. - Even with frequent user transfers and leaves of absence, permissions can be automatically adjusted to match the new location, making it easier to resume system use according to the schedule of leave and return. *For more details, please refer to the PDF document or feel free to contact us.