Amazon Connect Implementation Support Service

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last updated：Mar 29, 2022

ロジカル・アーツ

Official site

This is a service bundled with Salesforce integration, which is a CRM!

As an Amazon Connect focus partner, we provide support services for the implementation of "Amazon Connect," allowing call centers to operate comfortably both in the workplace and at home. We offer secure configurations in line with best practices for those wishing to implement it in call centers or for office and telework environments. Additionally, we can seamlessly and quickly release developments that combine AWS and other resources. Please feel free to contact us with your requests. 【Features】 ■ Cloud-based contact service ■ Pay-as-you-go monthly billing ■ High security features for peace of mind and safety ■ Support for telework ■ Real-time monitoring ■ Seamless service integration *For more details, please download the PDF or feel free to contact us.

Related Link - https://logical.co.jp/service/aws/cont03-1

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basic information

【Features】 ■Call function (phone number acquisition) ■Chat function ■Agent status function ■Definition of inquiry flow ■Inquiry flow log function, etc. *For more details, please download the PDF or feel free to contact us.