Case study of introducing video manuals (Efficiency improvement in cleaning operations training)

Contributing to the efficiency of cleaning service education! Video production for employee training.

【Introduction】 Business Description: Cleaning services for stores, offices, halls, etc. Number of Employees: Approximately 2,000 <Challenges> - Store cleaning needs to be done efficiently within the allotted time, but focusing too much on speed can leave dirt behind, leading to complaints and negatively impacting the reputation of the company. - Training for new employees is conducted through on-the-job training (OJT), but it is difficult to implement within the cleaning time, and the cleaning methods vary among staff, resulting in inconsistencies in skill levels. <Implemented Actions> - Creation of video manuals - Distribution system <Effects> - With increased understanding from pre-training followed by OJT, on-site training became smoother. - By standardizing the work processes in a manual, inconsistencies in training content were eliminated. Additionally, visualizing the cleaning level allowed for better judgment on cleanliness, making training more efficient. <Points> - The process of reviewing standard operations to clearly communicate the acceptable level of cleaning was easy to understand. - Utilizing a unique distribution system made pre-learning simple and allowed for tracking of skill acquisition levels, which was a key point in the implementation. *For more details, please download the PDF from the link below.

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