Maintenance work for automatic ticket gates, ticket vending machines, and fare adjustment machines located within the station premises.
The only one that responded to our request with "we can do it" was Cernets. Thanks to the fact that we were able to meet face-to-face multiple times, a comfortable system environment was realized.
The background of the request made by Nichishin Electronic Service Co., Ltd. to Cernet: We searched for a system development company via the internet and communicated our overview while reaching out in order. Our request was to make the existing Excel system more user-friendly, so we sent the files we are currently using to see if it would be possible to create a more user-friendly system. However, we mostly received responses like, "This is a bit difficult..." (laughs). In the end, we reached out to about 3 to 4 companies, and Cernet was the only one that said, "Let's give it a try!"
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■Development Flow We actually had the client come to our company, where we projected the files they were currently using and explained the overview. I thought it was necessary to provide specifications and requirements in a document for communication, but since the main person in charge was new to system development, they mostly conducted interviews with us to solidify the main points. At first, we created meeting minutes as a way to align our understanding. However, as we progressed, we stopped taking minutes, and once we had a certain structure in place, communication shifted mainly to email.
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P4
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Customer Feedback "I think it's wonderful that Cernetz built the system from our perspective and implemented it reliably. This time, we were really helped by them listening to our requests."
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Company information
Our company is a system development company specializing in Excel, based in Suginami, Tokyo, and has been established for 18 years. We solve the workload and challenges centered around Excel, such as accounting and sales administration, at a low cost. ◆ Five reasons why our customers ultimately chose Excel development https://x.gd/IgXYz ◆ Retirement issues! Rest assured! Macro maintenance service https://www.cellnets.co.jp/service/safe_support ◆ Introduction to what can be streamlined with Excel macros https://cellnets.notion.site/ Please feel free to consult us about business improvement and administrative efficiency.