[Cloud Implementation Case] Sano Kōhiyō Tax Accountant Office

Realizing diverse work styles! Introduction of a case where cloud telephony was implemented to establish a telework system.

This is an introduction to the case of implementing the cloud phone "comtel+" at Sano Kōhira Tax Accountant Office. The office considered providing mobile phones to all employees, but abandoned the idea due to the potential for receiving calls outside of working hours and the associated costs. Instead, to quickly establish a remote work system during the COVID-19 pandemic, they implemented the cloud phone "comtel+". Employees can use the office phone number to make and receive calls from home, allowing them to streamline operations without interrupting customer service. With its simple usability, it feels just like making calls from the office. [Challenges and Issues] - They considered providing mobile phones to all employees but abandoned the idea due to the potential for receiving calls outside of working hours and the associated costs. - With the shift to telework, how to handle incoming calls from customers became a challenge. - They did not want to stop providing customer service by saying, "I will call you back later." *For more details, please refer to the PDF document or feel free to contact us.

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