Network system operation and monitoring services

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last updated：Nov 01, 2021

シー・ツー・エム

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Constantly monitor the network and respond quickly in the event of a failure!

Our company offers a "Network System Operation and Monitoring Service" that minimizes damage during failures and maintains a smooth network environment at all times. Through failure reports from customers or alarm monitoring by our company, we access the network and communication equipment systems remotely. In the unlikely event of a failure, we will arrange repairs promptly and appropriately to minimize damage on the network. Additionally, if an anomaly is detected, we will contact the carrier (line provider) or your designated communication equipment vendor to facilitate early recovery. [We address the following needs] ■ Consolidated multiple contact points for failures into one ■ Requesting technicians to isolate issues when a network failure occurs *For more details, please download the PDF or feel free to contact us.

Related Link - http://c2m.jp/service/network.html

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【Case Study】 ■Current Situation - Due to the introduction of numerous servers, monitoring including the status of the servers is necessary. - When server anomalies occur, notifications are made 24/7, but since the customer side is not operating 24/7, verification work takes time during nights and holidays. ■Challenges - It is necessary to establish a system that allows for quick verification and speedy response during server anomalies. - A 24/7 operational system within the customer's organization would incur significant costs, so economically efficient improvement measures are required. ■Our Solution - We have established a 24/7 operational service and an environment that notifies our operational staff in case of anomalies. - In the event of server anomalies on the customer's side, we will conduct verification, and if there is indeed an anomaly, we will contact the customer urgently. - Without the need for the customer to create a new system, the workload on the customer side is reduced, significantly cutting down the burden on the responsible personnel. *For more details, please download the PDF or feel free to contact us.