[CRM/BPO Case Study] Temporary Welfare Benefits and Temporary Special Benefits for Child-Rearing Households

Achieving stable operations from the start of business! An introduction to a case that prevented the backlog of administrative tasks (payment delays) even during busy periods.

In April 2014, to mitigate the impact of the consumption tax increase to 8% on households, the government decided to provide benefits to the public. For municipalities across the country responsible for the implementation of these benefits, this became an additional task on top of their usual operations, making it urgent to address the shortage of human resources and to establish operational frameworks within the responsible departments. In response, our company provided "BPO" and "CRM" services. By planning operations with an eye on the fluctuations in workload and establishing an operational structure, we achieved stable operations from the start of the project. Additionally, through appropriate personnel allocation based on the operational plan, we prevented delays in processing during busy periods. Furthermore, we were able to absorb fluctuations in workload with a multi-operation system, achieving a reduction in operational costs. [Business Overview] ■ Scale - Supervisors: 3 positions - Operators: 8 positions, up to a maximum of 50 positions ■ Business Content - Call center operations, front desk support, document review, sorting - Data entry, registration, shipping, storage *For more details, please refer to the PDF document or feel free to contact us.

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