[Model Case] CRM Implementation - Real Estate Management Company: Various Faults and Repair Requests
Strong support during nighttime and late-night hours! Quick response to troubles can enhance customer satisfaction.
Our company provides "CRM (Call Center)" services. We solve issues faced by customers such as "24/7 phone support is essential, but due to low call volume, we cannot afford to hire additional staff" and "employees are on duty at night on a rotation basis for emergency trouble response, leading to increased costs and workload." With 24/7 resident support, we can effectively assist during nighttime and late-night hours, and our prompt response to issues can enhance customer satisfaction. Additionally, with two pricing structures—pay-per-use or flat rate—we can operate from a small scale without incurring unnecessary costs. [Services Offered] ■ Water issues (leaks, toilet clogs, etc.) ■ Key issues (loss, lockouts, etc.) ■ Electrical issues (short circuits, lighting fixture failures, etc.) ■ Gas issues (gas leaks, no hot water, etc.) ■ Glass breakage *For more details, please refer to the PDF document or feel free to contact us.
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**Customer Challenges:** - Due to being a small management team, there were instances where they could not answer the phone during customer service or when receiving inquiries from residents, leading to a high number of complaints. - Although 24/7 phone support is essential, the low call volume does not justify the hiring costs for additional staff. - For emergency trouble response, employees are on duty at night on a rotation basis, resulting in increased costs and workload. *For more details, please refer to the PDF document or feel free to contact us.*
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Applications/Examples of results
【Examples of Applicable Industries】 ■ Real estate management companies ■ Tenant support companies ■ Rental management companies, etc. *For more details, please refer to the PDF document or feel free to contact us.
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Our company provides high-quality services to client companies with the operational know-how and capabilities cultivated through back-office operations. We will maximize the total solutions and knowledge of the Altius Link Group to support our clients' future with assured quality.
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