[Model Case] CRM Implementation - Nighttime/Early Morning, Weekends and Holidays, Outside Business Hours
Available for use from just one call on necessary days and time slots! It can reduce costs, expand sales, and lighten the workload.
Our company provides CRM (Call Center) services. We address challenges faced by customers such as "phone support outside of business hours is handled by employees on a rotating basis, leading to increased costs and workload," and "we want to prevent missed calls when we run large media advertisements or during campaign periods when call volume increases." We handle various inquiries, provide responses based on Q&A, collect callback contact information, conduct needs assessments, manage response history, and provide business reports. Our service can be tailored to your needs, offering phone answering services at low prices for specific days and time slots, including nights, early mornings, weekends, and holidays, starting from just one call. [Services Offered] ■ Handling various inquiries ■ Responses based on Q&A ■ Collecting callback contact information and needs assessment ■ Managing response history and business reports *For more details, please refer to the PDF document or feel free to contact us.
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【Challenges Faced by the Customer】 ■ Although the number of phone calls is low, a 24/7 call center is essential. However, phone support outside of business hours is handled by employees on a rotating basis, leading to costs and operational burdens. ■ Aiming for sales expansion, they are considering 24/7 order acceptance via phone, but cannot afford the labor costs of hiring new employees. ■ They are currently using voicemail for calls on holidays and outside of business hours, but feel they are missing out on new customers, so they would like to start a small-scale phone answering service or call center for holidays and after hours. ■ Phone calls outside of business hours are forwarded to mobile phones, but there are times when they cannot answer, causing issues. ■ They want to prevent missed calls during periods of increased incoming calls, such as when running large media advertisements or during campaign periods. *For more details, please refer to the PDF document or feel free to contact us.
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【Usage Examples】 ■ Real Estate Management Company - First reception agency for various failures and repairs such as water, electricity, and gas ■ IT-related Companies such as Medical Equipment, Precision Machinery Manufacturers, and Server Maintenance - First reception of failures and referral to maintenance companies ■ Mail Order Company - Order reception phone agency ■ Restaurants, Beauty Salons, General Hospitals, Dental Clinics - Reservation phone reception agency ■ Home Healthcare - Inquiry reception phone agency for patients ■ Retail and Stores - Inquiry reception phone agency regarding products *For more details, please refer to the PDF materials or feel free to contact us.
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Company information
Our company provides high-quality services to client companies with the operational know-how and capabilities cultivated through back-office operations. We will maximize the total solutions and knowledge of the Altius Link Group to support our clients' future with assured quality.