[CRM Implementation Case] Cram School Classroom Representative Phone Consolidation Call Center Operations

Implemented process redesign! Examples of contributions to improving customer service, expanding sales opportunities, and increasing contract rates.

In each classroom, we were handling various phone inquiries such as new membership applications, student (parent) inquiries, and part-time lecturer applications. However, due to the small number of staff managing the classrooms, we were also responding to phone calls alongside classes and meetings, which led to missed calls and increased staff workload. As a solution to these issues, our company proposes an outsourced centralized call center for the classroom representative phone line. We have also promoted initiatives for attracting new memberships and enhancing customer loyalty that we had previously been unable to address, contributing to improved customer service, expanded sales opportunities, and increased conversion rates. 【Business Overview】 ■ Provided Service: CRM (Call Center) ■ Business Hours: 9:00 AM - 9:00 PM (Open year-round) ■ Business Content: Inquiry reception and guidance for the classroom representative phone line - Membership applications (4,000/month) - Lecturer applications (1,500/month) - Request and sending of materials, etc. *For more details, please refer to the PDF document or feel free to contact us.

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