[Customer Compass Implementation Case] Facility Brokerage

From introduction services to concierge. A case of differentiation from major capital through proposals that are close to the customer.

In a certain facility brokerage firm, there has been a succession of entries into the introduction business by major capital in recent years, creating a need to provide more detailed responses and proposals to customers efficiently in order to differentiate themselves. Therefore, we introduced our "Customer Compass." After the implementation, we were able to significantly reduce facility search times, and the response time for each customer, as well as the time spent visiting (researching) facilities, improved. [After Implementation] ■ Significant reduction in facility search time ■ Reduced burden on veteran employees ■ Increased response time for each customer ■ Increased time spent visiting (researching) facilities ■ Increased customer referrals from word-of-mouth *For more details, please refer to the PDF document or feel free to contact us.

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