Introducing services such as "Incident Management Service" that strive to improve service quality and enhance operational efficiency.
We would like to introduce our "System Monitoring, Incident Management, and Provisioning Services." In the "System Monitoring Service," alerts are monitored using tools, and our help desk responds based on manuals. In the "Incident Management Service," we address incidents such as failures that occur, aiming to achieve SLA target values by promptly handling unresolved issues and creating knowledge from incident information, thereby improving service quality and operational efficiency. Additionally, the "Provisioning Service" refers to the management of the overall process to ensure smooth and rapid implementation as planned. [Overview] ■ System Monitoring Service ■ Incident Management Service ■ Provisioning Service *For more details, please refer to the PDF document or feel free to contact us.
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【Service Features】 < System Monitoring Service > ■ Monitor alerts using tools, with our help desk responding based on manuals. ■ Conduct remote support and determine the need for escalation, leading to quick resolutions such as contacting the system department. < Incident Management Service > ■ For incidents such as failures that occur, we aim to achieve SLA target values by promptly addressing unresolved issues and converting incident information into knowledge, striving to improve service quality and operational efficiency. < Provisioning Service > ■ Simultaneously for numerous stores, offices, and locations. ■ When deploying networks (Internet, VPN) and systems (hardware, software). ■ Collaborate with related businesses (telecommunication carriers, network providers, equipment vendors, etc.). ■ Manage the overall process to ensure smooth and rapid implementation as planned. ■ Operations that are recommended for BPO (Business Process Outsourcing). * For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our company specializes in BPO services, including a 24/7 staffed help desk and support. We provide integrated LCM (Lifecycle Management) services, such as hotel and bathing system services and network services, to become a reliable partner for our customers. Our BPO services have been developed over many years, allowing us to offer services that satisfy customers seeking "comprehensive BPO solutions."