A knowledge utilization tool on the cloud that contributes to improving the quality of product support responses!
Are you struggling with "product complexity," "knowledge becoming siloed," and "insufficient training time" in customer support? *Case studies available.
"I want to improve the first contact resolution rate of the call center." "Due to the aging of skilled technicians, the transmission of product knowledge has become urgent." "As the number of handled products increases, the knowledge required of operators is also growing." "I want to reduce the time and cost associated with training new staff." "We are not able to utilize past response history." When important information such as manuals, procedures, work reports, and FAQs is scattered across various tools, the confirmation process becomes complicated, leading to missed responses and causing individual reliance, which can result in decreased productivity. With 'SolutionDesk', it is possible to gather and centrally manage information scattered throughout the company in one place. By accessing it, anyone can always use the latest information. Posting comments and videos is also easy, allowing for the accumulation and sharing of individual "know-how" alongside business documents, contributing to "overwhelming productivity improvement." 【Customer Case Presentations】 1. Ishida: Reduced training time by organizing support knowledge. 2. Ulvac: Consolidated past response history, enhancing the quality of service engineers' responses.
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【Live Streaming Seminar】 Optimize Knowledge Management with Generative AI! A New Common Sense for Call Center Managers ▼Details and Registration Here▼ https://info.solutiondesk.jp/seminars/202502faq The immediate effectiveness of new employees and daily management operations in call centers are significant challenges for many managers. It is still common to hear that many centers rely on individual skills and know-how for handling inquiries. We will present practical methods to solve call center issues using generative AI and knowledge across the following four themes: □ Achieving early effectiveness of new employees by utilizing existing knowledge with AI □ Two-step FAQ automation using AI □ Benefits of integrating web information with AI chatbots □ Mechanisms for utilizing knowledge to extract veteran tacit knowledge and prevent personalization We invite you to take this opportunity to join us. <Overview of the Event> Date: February 13, 2025 (Thursday) 11:00 AM - 11:40 AM Format: Online (Zoom) Organized by: Accela Technology Participation Fee: Free Contact: Accela Technology Seminar Office
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![[Accela Case Study] Ishida Co., Ltd.](https://image.www.ipros.com/public/catalog/image/01/303/528514/IPROS34316022388756869101.jpeg?w=120&h=170)
![[Accela Case Study] Okura Service Co., Ltd.](https://image.www.ipros.com/public/catalog/image/01/5b6/528518/IPROS68429772407168151392.jpeg?w=120&h=170)
![[Accela Case Study] Mitsui O.S.K. Lines Techno Trade, Ltd.](https://image.www.ipros.com/public/catalog/image/01/fb5/734458/IPROS83897201350098755644.jpeg?w=120&h=170)
Company information
Accela Technology was established in 2001 through Fujitsu's venture business system, and it provides solutions that empower business operations with knowledge utilization technology, centered around the corporate knowledge utilization IT tool series "Accela," to expand and accelerate our customers' businesses.
