Both EC and phone orders are managed centrally from order to shipment. We provide all the necessary functions for online shopping in one package, supporting improved operational efficiency and enhanced customer service.
■Online (EC) Orders Manage multiple online shops from a single screen. With API functionality, it also supports automatic import of order data. By utilizing automatic processing and sorting features, it achieves operational efficiency. *Examples of supported mall carts: Rakuten Ichiba, Yahoo! Shopping, Amazon, Qoo10, Shop Serve, Color Me Shop, au PAY Market, futureshop, makeshop, EC-CUBE, Shopify ■Phone Orders Integrated with CTI, customer information is displayed simultaneously with incoming calls. Since order history and past interaction history can be checked immediately, it standardizes responses and prevents reliance on specific individuals. ■Centralized Customer Management Orders from multiple stores can be centrally managed as the same customer. Searching purchase history is also smooth, making it useful for promotional activities such as DM mailing. ■Smart Register Integration Supports integration with the iPad-compatible POS register "Smart Register." By importing sales data from the register, it enables management of purchase history, points, and inventory. Sales from both physical stores and online shopping can be centrally managed.
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basic information
■Order Management Centralized management of order processing for both e-commerce and phone orders. Multiple delivery addresses can be specified for a single order. Supports gift orders. ■Subscription Management Manages monthly shipping schedules and notifies on shipping dates. Supports cancellations and changes to shipping dates. ■Shipping Management Prevents shipping errors with shipping instruction sheets. Integrates with the shipping label issuance system, allowing for management of tracking numbers and insertion into shipping emails. ■Customer and Inquiry Management Centralized management of customer information. Allows registration of multiple gift recipients and family information for a single customer. Order history and response logs can also be checked. ■Payment and Billing Management Manages payment data and accounts receivable balances for collection agency services. Supports issuance of receipts and invoices, as well as special investigations. ■Aggregation and Analysis Functions Equipped with about 40 types of aggregation and analysis functions. Supports understanding customer trends and formulating sales strategies. ■Promotional Management Sets extraction conditions based on data from multiple channels to issue targeted direct mail. Effectiveness aggregation allows for planning of future initiatives.
Price information
1 client: 680,000 yen ~ 2 clients (P2P): 900,000 yen ~ 3 or more clients (network): 1,350,000 yen ~ EC option: 450,000 yen ~ *For detailed pricing, please contact us.
Price range
P5
Delivery Time
※Shortest: 1 to 2 weeks
Applications/Examples of results
<Uses> ● Order management for EC (online shop) and phone orders ● Shipment management ● Email sending ● Customer management ● Promotion management ● Payment and invoicing management ● Integration with external systems <Implementation Results> ● Tanaka Kakinohasushi Co., Ltd. ● Kiyokawaya Co., Ltd. ● Sakaeya Senbei Workshop ● Sanwa Yushi Co., Ltd. ● Shiberu Co., Ltd. ● Saison Factory Co., Ltd. ● Maruhiko Seika Co., Ltd. and others Case studies are published on the fun order website. https://fun-order.jp/cases/
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Company information
Version Lab Inc. is a company engaged in the development of the e-commerce core system "fun order" and systems for the tea industry. If you are interested, please feel free to contact us.