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  5. Headquarters/Store System
  6. With supervisor reform, customer satisfaction UP↑ and labor costs DOWN↓.

With supervisor reform, customer satisfaction UP↑ and labor costs DOWN↓.

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last updated:May 11, 2021

リンコム
リンコム
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Shopper's Eye × Store Support System "Tenbancho" - Headquarters directly manages store operations!

The current model, where the supervisor (SV) is responsible for enhancing store services and the success of the business, is heavily influenced by the skills of the SV. The role of the SV is very significant, and the burden is increasingly growing. Store operations that rely on the SV will eventually break down. From now on, by having the headquarters directly manage store operations, we can eliminate the variability caused by the SV's skills. By regularly conducting undercover surveys, we will be able to check the quality of services that cannot be verified through remote management. By systematizing the operations that have relied on the SV with the store manager and Shopper's Eye, we can reduce the burden on the SV and operate the store with a minimal number of SVs. [Features] ■ Headquarters directly manages store operations ■ Increased customer satisfaction through thorough routine work (QSC) ■ Cost reduction *For more details, please refer to the PDF document or feel free to contact us.

    Headquarters/Store System
2021-05-07_14h26_22.png

With supervisor reform, customer satisfaction UP↑ and labor costs DOWN↓.

2021-05-07_14h26_22.png
2021-05-07_14h26_22.png
  • Related Link - https://www.linkcom.com/miseban/

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basic information

【Thorough Routine Work (QSC)】 <Store Manager> ■Plan: (1) Design of Routine Work ■Do: (2) Implementation of Routine Work <Shopper's Eye> ■Check: (3) Evaluation of Routine Work ■Action: (4) Review of Routine Work *For more details, please refer to the PDF document or feel free to contact us.

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【Purpose】 ■Store Operations *For more details, please refer to the PDF document or feel free to contact us.

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リンコム

リンコム

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Rincom Co., Ltd. is a company primarily engaged in software development, sales, implementation support, consulting, and training. Established in 1997, it sold "ELIAS 1.0J," a localized version of the groupware developed by the U.S. company LIFEcom for the Japanese market. Currently, it handles store support systems such as "Tenbanchou" and inter-company information sharing systems like "Rincom Next," and all employees are committed to being recognized by customers as their No. 1 partner.

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