Long-term maintenance service by a third party that is not bound by the manufacturer's maintenance deadline for Hitachi IT equipment.
Hitachi IT Equipment EOL/EOSL Extended Maintenance Service Extended maintenance service for Hitachi servers, storage, and network equipment reaching EOL (End of Life) and EOSL (End of Service Life). Supporting long-term use of servers like the HA8000 and SANRISE storage, as well as Apresia switches, which are reaching the manufacturer's end of maintenance EOSL, with a proven track record of 100,000 units across 2,000 companies nationwide. Also providing EOS parts supply. Recommended for extending maintenance on Hitachi products: ✓ Maintenance services for Hitachi products are ending. ✓ System upgrades will not be completed before EOL. ✓ Want to review maintenance costs for existing systems. ✓ Want to use Hitachi products for as long as possible. ✓ Want to choose a domestic third-party maintenance vendor with high procurement capability and quality for replacement parts. ✓ Want to choose a domestic third-party maintenance vendor with extensive usage experience nationwide.
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basic information
Extension of System Usage Period Since we can provide extended maintenance support for all EOSL (End of Service Life) for servers, storage, and network equipment, we can ensure maintenance support for the entire IT infrastructure. This not only compresses maintenance costs but also allows for the planned long-term maintenance of legacy systems during infrastructure upgrades and cloud migration, facilitating the promotion of digital transformation (DX). Cost Control By reviewing the maintenance levels and content, we can simply achieve cost reduction. Based on past repair records, we can select the optimal maintenance level, allowing for the reallocation of the IT budget and cost compression, enabling budget replanning.
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A track record of 100,000 units in Japan. DataLive's EOL extension maintenance service is adopted by over 2,000 companies and organizations nationwide, boasting extensive experience in extending maintenance for Hitachi products. DataLive's EOL extension maintenance service allows for continued use even after failures, supporting the long-term utilization of data infrastructure.
Detailed information
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Quality and Quantity of Replacement Parts We have a procurement and production system that supports the EOSL maintenance business, maintaining the capability for procurement, stockpiling, and quality inspection of EOSL parts. We stock a sufficient quantity and quality of maintenance replacement parts to prepare for hardware failures covered by maintenance contracts, and we will deploy them generously.
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ISO 9001 Certification and ISO 27001 Certification We have implemented management systems for ISO 9001 and ISO 27001 across all departments to provide maintenance services, enhance customer satisfaction, and protect and effectively utilize various information assets of our customers. We are committed to establishing a higher quality service and product provision system, striving to improve customer satisfaction, and providing services that ensure safety and security with thorough information security measures.
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Inspection and Maintenance Service Technology for EOSL Parts In order to supply EOSL parts without relying on manufacturers, we are facing many technical and engineering challenges. We are committed to building high quality through technology and inheritance, as well as handling precision electronic components with equipment and systems, striving to provide stable quality and accumulate knowledge.
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Quality control of individual parts Memory, storage media, power units, and expansion cards incorporated into maintenance-targeted equipment are managed for part numbers, versions, and quality on an individual part basis. The quality of storage media that retains data is particularly important. Our company has customized and introduced inspection equipment for storage media to enhance the initial recovery rate from failures for long-term use.
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The equipment information and maintenance registration information provided by customers for quotation requests are treated as confidential information. We check inventory not only by model and product name but also at the part number and type number level, and allocate maintenance parts accordingly. The accuracy of the registration information supports a high initial recovery rate during failures.
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Even during the pandemic, we handle meetings remotely. We also adjust to customize maintenance schemes and response flows for each system in relation to the maintenance of critical systems. We carefully address details such as the method of deploying parts, the unit of delivery, access to and from the data center, and the reporting of maintenance work, constructing individual flows. This enhances the quality of our services and reduces the operational burden on the systems.
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Establish a rich inventory of stock and generously provide replacement parts in preparation for any issues. A plentiful supply enhances trust in maintenance services.
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In preparation for future maintenance targets and consumption due to failures, we strive to receive the necessary quantities daily and focus on maintenance and inspection.
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We have also equipped inspection facilities for network devices, and we will promptly conduct inspections for main unit replacements, as well as assess port status and deterioration.
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Company information
A Japanese third-party maintenance specialist provider that supports cost reduction and long-term operation of IT infrastructure. Even after the manufacturer's maintenance ends (EOL/EOSL), it stocks 800,000 main units and parts domestically and ensures the reliable provision of extended maintenance services. It is adopted by 2,000 companies nationwide, including those in finance, telecommunications, and power.