A case study of building a sales support system (SFA) that can be continuously used according to customer needs.
In the manufacturing industry, there was consideration for the introduction of a Sales Force Automation (SFA) system, but there was hesitation due to a mismatch in functionality and usability. Therefore, we built a Sales Force Automation (SFA) system that can be continuously used according to the customer's needs. By creating only the necessary functions while aligning with operations, we maximized cost-effectiveness and enabled centralized management by linking necessary data, including core systems. 【Support Examples】 ■ The system can be continuously used even after implementation, as it allows for appropriate system changes according to operational needs, such as changes in the sales flow. ■ By creating only the necessary functions while aligning with operations, we maximized cost-effectiveness. ■ We conducted design tailored to desired outcomes and potential future requirements. ■ We enabled centralized management by linking necessary data, including core systems. *For more details, please refer to the PDF document or feel free to contact us.
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【Customer Challenges】 ■ Changes or additions to the sales flow often lead to tools being underused. ■ With packaged solutions, the functionality and usability do not match operational needs. ■ The initial costs, operational costs, and customization costs of SFA are high, resulting in poor cost-effectiveness. ■ There are constraints on data updates and registrations, making it difficult to use data as desired. ■ Unable to integrate with existing core systems. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Company information
At the Management Center Co., Ltd., we have responded to our customers' needs by providing support for business improvement, information systems (IT solutions), and outsourcing (BPO). Based on the accumulated service examples and know-how, we now combine and integrate each service to offer tailored solutions to our customers as "composite services" in a one-stop manner. Moving forward, we will continue to pursue high quality that meets our customers' management innovation as a reliable partner.