The voice utilization is strongly supported by the summarization feature.
The "eV-Outline" is a dialogue summarization system that automatically outputs summarized documents from dialogue texts (such as documents transcribed through speech recognition). When used in a call center, operators can shorten post-call tasks, such as creating call history, by reviewing the automatically generated summary. It is necessary to register important terms in advance as a prerequisite for summarization. Additionally, by tuning the dialogue texts and summary texts that have been manually verified, and creating a learning database, it is possible to tailor the system to the customer's usage needs. 【Features】 - A system that does not put a load on the CPU and minimizes memory usage - Does not limit the associated speech recognition systems as long as there is dialogue to summarize - Equipped with unique features for summarization algorithms in telephone interactions, etc. *For more details, please download the PDF or feel free to contact us.
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【Resolving these issues】 ■I want to reduce the burden of creating reports after calls. ■I want to check only the key points of the call content. *For more details, please download the PDF or feel free to contact us.
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Our company provides various solutions to meet different needs with our voice solutions. We support your company with our voice recognition technology, including an "input assistance system" that reduces the burden on call center operators, an advanced "automated response system" that caters to various needs, and a "voiceprint authentication system" that instantly determines whether a caller is a complainer or a valued customer. Please feel free to contact us if you have any requests.