Solve the "complexity and intricacy" of multi-vendor systems! Achieve cost reduction and flexible responses.
"Ji-Phone" is an IP platform solution that encompasses a wide range of features necessary for advanced contact centers, combining future potential and scalability. It enables the realization of multi-channel, multi-site, and disaster recovery support. Additionally, the adoption of an open platform eliminates the need for dedicated hardware. Many features are available that contribute to improving customer satisfaction (CS) and employee satisfaction (ES). Furthermore, it also possesses flexible scalability, allowing for quick responses to relocations and expansions. 【Features】 ■ All-in-one platform ■ Multi-channel support ■ Abundant historical reports ■ Excellent scalability with an all-software architecture ■ GUI-based easy call flow configuration tool ■ Expertise provided from experience in building and operating call centers across various industries *For more details, please refer to the PDF document or feel free to contact us.
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【Other Features】 ■ Operator Application - Customizable to preferred style - Easy call operations with a mouse - Presence management, shared phonebook - Monitoring and coaching functions - Status changes according to operations ■ Administrator Application - Easy-to-read real-time reports - Alert function based on thresholds - Message sending function - Various historical reports *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our company supports the overall business of the JAL Group as the core IT company of the JAL Group. Additionally, by leveraging our accumulated knowledge, we will further improve system quality and provide IT services that are closely aligned with our customers' operations, thereby contributing to the development of society.