Solving all the labor and time-consuming work costs; "remote" is now more necessary than ever after experiencing the COVID-19 pandemic.
■Do you have such concerns? In cases where specialized tasks are required, such as in manufacturing or equipment installation, it is common for technicians to travel to the site and perform detailed work, consuming costs such as time and travel expenses. However, the number of technicians has been decreasing year by year. The few skilled technicians often have to travel across the country to perform tasks, and they may also bring along new technicians for on-the-job training, which incurs various costs. For example, the physical strain, travel time, and transportation costs associated with moving skilled technicians, as well as the costs of training new technicians and their travel expenses. We can solve the challenges arising from such specialized tasks with IT solutions.
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■What is Remote Bridge? Traditionally, when a customer contacted us or during maintenance periods, skilled technicians would travel to the site to perform work. This led to challenges such as scheduling adjustments for technicians and various costs, but these issues can be resolved by using Remote Bridge. Remote Bridge has two roles. The first is the worker who performs the actual work on-site, and the second is the instructor (administrator) who provides remote support from the company headquarters. The worker wears a glass-type wearable device and sends the on-site situation to the instructor via the built-in camera. The instructor monitors the video sent by the worker on their computer screen to understand the situation. The worker and instructor share the on-site conditions remotely and provide necessary instructions through voice, text, and stamps, thereby resolving concerns related to transportation costs, time, and training of new employees. *For more details, please download the PDF or feel free to contact us.
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Traditionally, when customers contacted us or during maintenance periods, skilled technicians would travel to the site to perform the work. This led to challenges such as scheduling adjustments for technicians and various costs, but these issues can be resolved by using Remote Bridge. Remote Bridge serves two roles: the first is the worker who actually performs the tasks on-site, and the second is the instructor (administrator) who provides remote support from the company headquarters. The worker wears a glass-type wearable device and sends the on-site situation to the instructor via the built-in camera. The instructor monitors the video sent by the worker on their computer screen to understand the situation. The worker and instructor share the on-site conditions remotely and provide necessary instructions through voice, text, and stamps, thereby resolving concerns related to transportation costs, time, and training new employees. Recently, there has been a growing demand for activities that can be conducted "remotely," such as remote work and online meetings. By using Remote Bridge, even individuals with no prior knowledge can perform maintenance tasks or installation work by moving personnel. Additionally, having local personnel wear the device allows for quick decision-making to assess situations at disaster sites or construction sites.
Company information
Our company develops solutions for the various challenges faced by a wide range of businesses and manufacturers using the various IT technologies we possess. We also aim to contribute to the construction of social systems through IT by engaging in in-house product development, content creation, and system development in collaboration with hardware manufacturers and partner companies. If you are looking for an app and system development company or a production company for project orders, inquiries, or cost estimates, please feel free to consult or request our services.
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