A flexible remote support tool that can be tailored to the needs and literacy of customers.
Control Support is a remote support solution. For those who are solving PC support and software customer support issues via phone or by dispatching technicians in an "analog" manner, this solution digitizes the process to improve efficiency. In situations where the support provider cannot see the customer's screen directly, it becomes difficult for both parties to understand each other over the phone, leading to longer resolution times. By using ConnectWise Control, support providers can "see" the customer's screen, allowing them to quickly grasp the issue. Additionally, with the customer's permission, there is a feature for direct remote control, enabling the support provider to resolve issues on behalf of the customer. One of the main features of Control Support is that there are multiple ways to invite customers to a support session. In addition to guiding customers to a dedicated connection page where they can enter a code, there are options to connect by clicking a button or generating a direct link, allowing for flexible remote support tailored to the customer's needs and literacy. Would you like to digitize your customer system support operations?
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basic information
ConnectWise Control is available in both cloud and on-premises versions. A 14-day free trial is also offered.
Price information
Annual fee of ¥150,000 for simultaneous connections.
Price range
P3
Delivery Time
P3
Applications/Examples of results
Case study of Cybozu, Inc.: https://service.allconnect.jp/case_cybozu/
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Company information
Our company has been providing consulting on the implementation of remote technology for many years. Leveraging our extensive experience in IT consulting, we clarify our clients' challenges and requirements to propose "usable systems."
