Control Support (for Help Desk)

A flexible remote support tool that can be tailored to the needs and literacy of customers.

Control Support is a remote support solution. For those who are solving PC support and software customer support issues via phone or by dispatching technicians in an "analog" manner, this solution digitizes the process to improve efficiency. In situations where the support provider cannot see the customer's screen directly, it becomes difficult for both parties to understand each other over the phone, leading to longer resolution times. By using ConnectWise Control, support providers can "see" the customer's screen, allowing them to quickly grasp the issue. Additionally, with the customer's permission, there is a feature for direct remote control, enabling the support provider to resolve issues on behalf of the customer. One of the main features of Control Support is that there are multiple ways to invite customers to a support session. In addition to guiding customers to a dedicated connection page where they can enter a code, there are options to connect by clicking a button or generating a direct link, allowing for flexible remote support tailored to the customer's needs and literacy. Would you like to digitize your customer system support operations?

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