[Case Study] Building Management Industry: Development and Maintenance Services of Order Software
We provide reliable and high-quality support tailored to the needs of our customers, accommodating all businesses, industries, and systems!
We would like to introduce a case where we quickly addressed concerns and requests after the system implementation, creating a support environment with minimal burden on our customers. The new system added various new features, including cost calculation functions, which required a point of contact that could accurately respond to operational issues, operational problems, and requests for improvements. As a result, we established a remote connection to the operational environment, allowing us to handle inquiries and fix issues without having to visit the site. 【Service Effects】 - By maintaining a constant support system, we increased intimacy and trust, achieving a high level of customer satisfaction. - The introduction of remote access allowed for a more specific understanding of situation explanations and error details that were previously not adequately communicated through phone support alone, creating a stress-free support environment for both parties. *For more details, please refer to the external link page or feel free to contact us.
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basic information
**Customer Requirements** - Due to the aging of the old system and the lack of a unified system caused by company mergers, our company received an order for a new system using order software through a competition, which we developed and delivered. - The new system includes various new features, starting with cost calculation functions, so a point of contact was needed to accurately respond to operational issues, operational problems, and requests for improvements. *For more details, please refer to the external link page or feel free to contact us.*
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For more details, please refer to the external link page or feel free to contact us.
Company information
Daiwa Computer Co., Ltd. pursues a balance of three elements: "environment, quality, and technology," and has built a "group of engineers" with advanced technology and knowledge. We promise to provide the best solutions that are "high quality" and considerate of the "environment." Additionally, we are engaged in various initiatives aimed at connecting agriculture through IT, known as "i-Agriculture (R)."