Case Study of Aroma Marketing Implementation [Mobile Phone Shop]

Relieve waiting time frustration with 'fragrance.' Improve customer satisfaction and employee satisfaction.

We will introduce examples of the introduction of scent design and its effects. It was implemented in banks with the aim of reducing complaints, increasing contracts, and improving customer and employee satisfaction. For customers who visit for repairs, procedures, or inquiries about operation methods and have to wait for a long time, we provide a pleasant scent in addition to music to create a "space where they do not feel irritated while waiting." 【Example】 ■ Implementation location: Mobile phone shop ■ Purpose: Reduce complaints, increase contracts, improve customer and employee satisfaction ■ Effects - Create a space where customers do not feel irritated while waiting - Establish a favorable image ■ Actual examples: Docomo Shop, au Shop *For more details, please refer to the PDF document or feel free to contact us.

Spatial Design