LiveAgent

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LiveAgent Cloud Version

last updated：Sep 02, 2021

インターワーク

Official site

Achieve high-quality customer support! A help desk software that's easy to use.

LiveAgent is a help desk software that can accommodate all types of businesses and scales, from online shops to large call centers. Let's review our inquiry responses and win the trust of our customers. - You can register and create unlimited email accounts, forms, chat buttons, Twitter/Facebook accounts, and phone numbers. - By sharing response history and status through tickets, you can prevent missed or duplicated responses, and it also makes it easy to hand over responses between staff. - You can tag tickets to categorize inquiry content and compile reports. - Of course, it is available on any device, including PCs, tablets, and smartphones. - The SLA (Service Level Agreement) settings visualize compliance with inquiry response times. - Each staff member's response history can be shared as knowledge, helping to standardize skills among staff.

Related Link - https://www.liveagent.jp/

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basic information

Please utilize LiveAgent as your inquiry management platform. - It converts inquiries from various channels such as email, inquiry forms, chat, Facebook page inquiries, Twitter inquiries, and phone calls into "tickets" for centralized management. - It automatically assigns tickets to the appropriate department or person. Additionally, using "rules," it can handle a large volume of emails almost automatically. - By opening a "ticket," you can simultaneously check the customer's contact information, past response history, and FAQs related to the inquiry, providing all the information needed for support. - It quantifies customer satisfaction, allowing you to observe changes in satisfaction levels and understand the most frequent types and contents of inquiries, thus providing metrics to assess the quality of support. - It offers a rich set of features necessary for customer support, including an easy-to-build FAQ support portal and multilingual support.

Price information

3,190 yen (monthly, excluding tax) Reference price. For 3 users, in the basic plan.

Price range

Delivery Time

※It is possible to upgrade from the web version to the official version.

Applications/Examples of results

Receive, process, assign Is the information necessary for customer support organized? LiveAgent collects inquiries from customers in one place and converts them into "tickets." It automatically assigns them to the appropriate department or person. Additionally, by using "rules," it is possible to automate the processing of a large volume of emails. By opening a "ticket," you can simultaneously check the customer's contact information, past response history, and FAQs related to the inquiry, all of which are necessary for support. ■ Main Users - Providers of software, smartphone apps, and web services - Manufacturers of home appliances and information devices - Online retailers - Advertising and marketing support companies - Information systems departments handling internal help desks - Contact centers It is used for various purposes, regardless of BtoB or BtoC. You can try all features with a 14-day free trial. https://www.liveagent.jp/liveagent/account/account.php