It is a call recording service that allows you to check calls at any time.
The call recording service of Shinka Co., Ltd. is an IP phone recording system. A space-saving server is installed within the customer's premises to create recording files. The storage location for the recording files can be chosen between the space-saving server or a cloud service, allowing for centralized management on the cloud. Additionally, recordings can be searched and played back from a PC or smartphone browser, enabling call verification at any time. 【Features】 ■ The space-saving server is fanless, heat-resistant, and can be installed in various locations. ■ Repeat and fast playback options are available during recording playback. ■ Permission settings can be configured on a user basis. ■ Call sharing is possible even when out of the office. *For more details, please download the PDF or feel free to contact us.
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【Specifications】 ■Provided: Space-saving server and HUB (TAP) available for rent ■Minimum usage period: 1 year (automatically renews after 1 year) ■Functionality: Simultaneous calls 32ch [supports only Hikari Denwa] ■Maintenance: Weekdays from 10:00 to 17:30, support via email, phone, or remote ・In case of hardware failure, support will be provided via send-back ・Maintenance costs are included in the monthly fee *For more details, please download the PDF or feel free to contact us.
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Shinka Co., Ltd. is engaged in the planning, development, and operation of systems and cloud service products utilizing IT, as well as consulting on the use of IT services. The customer contact cloud "Kaikura" was developed to enable the use of a CTI system, originally intended for large call centers, in stores and offices. It has received positive feedback for its simple usability that anyone on the front lines can master, regardless of IT literacy, and its reasonable monthly fee structure, achieving a track record of implementation at 2,000 locations across 1,400 companies nationwide within just five years of establishment. It is widely used by those in automobile sales, real estate, medical, food service, and professional services, but there are also unique implementation cases such as at shrines and temples. By providing customer information and response history simultaneously with incoming calls, it not only enhances the efficiency of regular phone operations but also enables personalized phone responses for each customer, ultimately leading to improved employee awareness and increased sales. (*The former service name "Omotenashi Phone" was changed to "Kaikura" in November 2019.)
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