[Case Study] Hikari Tsushin, Inc.

basic information

**[Introduction Effects]** ■Usability - When the number of monitored devices increases or decreases, the operation to register them in the monitoring system is easy. - For information that needs to be focused on, the screen layout can be changed to allow for easy viewing through a bookmark function. ■Future Prediction Function via Trend Lines - It is possible to grasp the approximate increase or decrease trends in call traffic at the call center, which can be deemed effective for future predictions. ■Early Identification of Faulty Areas - It is now possible to differentiate between customer-caused cable insertions and removals, local HUB power outages, and disconnections to the upper network that are likely to occur at customer sites, allowing for resolution at the first response stage of the support center. ■Guidelines for Equipment Enhancement - Check whether the guaranteed bandwidth at each site is appropriate, and confirm before installation that there are no shortages when adding phones, increasing speed if necessary. - Increase the speed of customer lines that show a trend of increasing traffic according to the trend line. *For more details, please refer to the PDF document or feel free to contact us.*

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Applications/Examples of results

【Purpose】 ■System maintenance and management ■Forecasting equipment enhancements *For more details, please refer to the PDF document or feel free to contact us.