[SystemAnswerG2 Introduction] Centralize internal infrastructure monitoring! Reduce operational workload.
At Sega Holdings Co., Ltd., the integration of the group's infrastructure due to the transition to a holding company has led to an increase in the number of managed devices, making it urgent to review the existing monitoring system. The following specific issues have been identified, and we were considering products that meet the requirements. [Issues] - Due to the complexity of the monitoring registration process, there have been omissions in the monitoring registration of newly introduced devices, and there are devices/items for which the monitoring methods are unclear, resulting in the inability to obtain necessary information for troubleshooting. - Monitoring data can only be stored for a short period, making it impossible to understand resource trends or utilize it for capital investment planning. - Multiple OSS monitoring tools are used for infrastructure monitoring, and management of virtual guests is conducted through vCenters specific to departments and locations, leading to fragmented information across monitoring tools and hindering the rapid identification of the causes of failures. *For more details, please refer to the PDF document or feel free to contact us.*
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**Effects** - The template function for MIB information, including private MIBs, enables rapid monitoring registration. - Detailed data can be stored for three years at one-minute intervals. - Centralized management of information helps in identifying bottlenecks. In addition to solving initial challenges, we were able to optimize internal operations, which had been a potential issue. Collaboration between the "Information Systems Department," which plans and operates internal systems, and the "Operators," who handle monitoring registration tasks and inquiries from developers, has become very smooth. Furthermore, the information from "SystemAnswerG2" has become a common language between the Operators and the Information Systems Department, allowing for smooth escalation to the Information Systems Department when inquiries arise from developers to the Operators. This has enabled the provision of a comfortable development environment and has significantly contributed to improving the quality and speed of various content development. *For more details, please refer to the PDF document or feel free to contact us.*
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【Purpose】 ■Centralization of internal infrastructure monitoring ■Efficiency in content development *For more details, please refer to the PDF document or feel free to contact us.
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We, IBC, conduct performance analysis of network computing with the motto of visualizing network infrastructure, and we develop products and services with a focus on creating mechanisms that lead to preventive maintenance and capacity planning. Our product "SystemAnswer," developed in accordance with our product development policy tailored to customer needs, has already been utilized by many customers in various ICT environments, receiving positive feedback for its ability to easily obtain data for optimizing capital investment and preventive maintenance. Moving forward, IBC aims to grow as a company that fosters long-term relationships with everyone by providing product development, performance analysis services, and consulting in network computing that our customers appreciate.
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