[SystemAnswerG2 Introduction] Improving Service Levels in Comprehensive Reuse Business
At Book Off Corporation, the network was traditionally designed around the POS system. However, following the business partnership with "Yahoo Auctions!" in 2014, the system has evolved to reflect not only in-store transactions (sales and purchases) but also online transactions on the website in real-time within the store inventory management system. Due to the occurrence of parallel transactions for buying and selling, stable network operation is essential. While considering solutions for the following two challenges, we were introduced to "System AnswerG2" by our operational vendor. [Challenges] ■ When building a new system or enhancing an existing system, we want to easily implement system additions/monitoring registrations for servers and network devices. ■ Since price and inventory coordination between the store and the website occurs in real-time, we want to quickly isolate and resolve issues in the event of a system failure. *For more details, please refer to the PDF document or feel free to contact us.
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【Reasons for Adoption】 The key points for adopting "System AnswerG2" include its ability to solve the aforementioned issues and the ease of information sharing. Raw data at one-minute intervals for three years can be immediately checked on the GUI, allowing for detailed data from the past to the present to be viewed. This facilitates reporting and sharing within the company, and through the visualization of the network, it enables understanding of the current situation and collaboration with related parties. 【Effects】 ■ Construction of new systems and enhancement of existing systems ■ Problem isolation during system failures *For more details, please refer to the PDF document or feel free to contact us.
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【Purpose】 ■Improvement of service levels in comprehensive reuse business *For more details, please refer to the PDF document or feel free to contact us.
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We, IBC, conduct performance analysis of network computing with the motto of visualizing network infrastructure, and we develop products and services with a focus on creating mechanisms that lead to preventive maintenance and capacity planning. Our product "SystemAnswer," developed in accordance with our product development policy tailored to customer needs, has already been utilized by many customers in various ICT environments, receiving positive feedback for its ability to easily obtain data for optimizing capital investment and preventive maintenance. Moving forward, IBC aims to grow as a company that fosters long-term relationships with everyone by providing product development, performance analysis services, and consulting in network computing that our customers appreciate.