Providing engineering services as a partner company of the manufacturer!
Total Multi-Vendor Service acts as a service partner for various manufacturers, providing a range of skills from Kosei engineers, primarily focused on after-sales service for products. From first-level support at our 24/7 support center (call center) to field services with skilled engineers assigned from 15 locations nationwide, repair shops that conduct pick-up repairs and inspections equivalent to manufacturer quality, and parts management centers that handle logistics for parts, demo units, and inspection items, we can fully outsource after-sales service within Japan. In addition to providing requested services, we propose improvements to business flows and customer interactions based on our experience handling various manufacturers' products. We contribute to enhancing product brands as a partner to manufacturers. 【Services Offered】 ■ Support Center (Call Center) ■ Field Service ■ Repair Shop ■ Parts Management Center *For more details, please refer to the PDF document or feel free to contact us.
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basic information
**Features** ■ Support Center - 24/7 operation, handling calls, advanced technical verification that could not be resolved on-site, remote management, diagnosis, fault isolation, and inquiries. - Remote monitoring of medical devices used in hospitals (remote service). ■ Field Service - Deployment of specialized engineers nationwide. - Coordination with the support center and parts center to assist in reducing product downtime. ■ Repair Shop - Pickup repairs and regular inspections equivalent to manufacturer quality. - Inspections before delivery. - Management of demo units. ■ Parts Center - Logistics management to supply parts nationwide in a timely manner. *For more details, please refer to the PDF document or feel free to contact us.*
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Applications/Examples of results
■Various analytical instruments in the life sciences field ■Medical devices (various industry approvals obtained) ■Semiconductor manufacturing equipment, inspection equipment ■FA (Factory Automation) and robots ■EV chargers, commercial EVs ■Various industrial equipment, electronic measuring instruments *For more details, please refer to the PDF materials or feel free to contact us.*
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Company information
Since its founding in 1946, the Kinki Group has been providing high-quality services through its own engineers to markets centered around the keywords of "measurement," "medical," "information/communication," "environment/energy," and "analysis/life sciences." Focusing on "total multi-vendor services" that respond to all domestic and international products in a one-stop manner, we aim to contribute to society as a service partner for manufacturers and as a key company for quality maintenance for end users. We strive to be a company that can be trusted by everyone for the future through business development characterized by "harmony" and "speed."