Technical Support / Training

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last updated：Jan 31, 2018

IDAJ

Official site

We provide constant support with a system that meets all needs.

Our company provides not only CAE tools but also comprehensive solutions to address the challenges and concerns faced by our customers through technical support/education, technical consulting, and system development. In "Technical Support/Education," we accurately support our customers in various situations, from resolving basic issues such as how to use the tools, handling analysis troubles, launching new technologies, to educational programs for enhancing CAE skills. We have support engineers available at all times within the company, and we accept inquiries via phone and email. 【Features】 ■ A support system that comprehensively meets customer needs ■ Technical support from engineers with rich experience, know-how, and skills ■ A unique process that follows up on the smooth launch of customers' analysis technologies ■ "IDAJ Numerical Analysis Academy" to support the improvement of CAE skills *For more details, please download the PDF or feel free to contact us.

Related Link - http://www.idaj.co.jp/support/

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basic information

【Support Content】 ■ Operating methods and procedures ■ Analytical methods and theories ■ Information regarding error messages and warning messages ■ Troubleshooting for issues such as analysis result defects and divergence ■ Software bug handling ■ Information on new features, etc. ■ "User Support Center" accessible only to users - Provides various information on how to use IDAJ-provided products - Keyword search is available for frequently asked questions from customers - Gain various knowledge about fluid analysis as well as how to use each product - Joint research with business partner companies is also possible - Accessible from our company website (http://www.idaj.co.jp/) *Please note that some products may not be available for use. Thank you for your understanding in advance. *For more details, please download the PDF or feel free to contact us.