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  3. マンハッタン・アソシエイツ
  4. [White paper] Challenge to Connected Commerce
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  • May 31, 2022
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May 31, 2022

[White paper] Challenge to Connected Commerce

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
This report reveals the risks of declining profitability and the friction that undermines retailers' ability to fulfill their omnichannel promises to customers. It also explores how retail companies can pave the way for profitable fulfillment operations, inventory management, and in-store experiences by selecting the right technology and the right technology partners. The Manhattan Active Omni solution helps make Push Possible and supports you in succeeding in the world of connected commerce. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).
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Manhattan's Omni-Channel Solution Introduction Site
Cloud-native integrated commerce. Omni-channel retail means that regardless of whether you are shopping online or in a physical store, or how you engage with the brand, you can have a consistent experience at any stage of the purchasing process. Experience a unified journey.

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Platform "Manhattan Active Omni"

An integrated commerce platform for retailers that receive orders from numerous stores, online shops, and vendors.

"Manhattan Active Omni" is an integrated commerce platform developed using the advanced technology we have cultivated. There is no need to repeatedly conduct cycle tests to meet peak demand or to retest system performance. Light users to heavy users can freely purchase products across various channels, including online, mobile, and in-store. 【Features】 ■ Cloud-based, eliminating the need for server purchase and installation ■ Adopts a microservices architecture that combines multiple functions to execute a single process ■ Allows for omni-channel operations to be directed from headquarters, contact centers, and stores ■ Equipped with an automatic scaling feature to match peak demand *For more details, please refer to the materials. Feel free to contact us as well.

  • Logistics and warehouse management systems

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[Ebook] Enhancing Post-Purchase Experience through Digital Self-Service

The customer's post-purchase experience is more important than ever!

Every element of the purchasing process is important, but it is believed that getting the final interaction point in the buyer's journey right, which occurs after the purchase, is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process.

  • Inventory Management System
  • Logistics and warehouse management systems

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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

  • Logistics and warehouse management systems

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Manhattan Active Comprehensive Platform

Providing a single view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view that is interconnected, eliminating the need for stores, customer service, and logistics centers to use individually independent and uncoordinated platforms or solutions to achieve business goals. *For more details, please download the PDF or contact us.*

  • Inventory Management System

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Manhattan Active Supply Chain

Always flexible, always up-to-date.

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within the warehouse, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility akin to a smartphone app, employee work speed increases, and the management efficiency of managers and administrators improves. *For more details, please download the PDF or contact us.*

  • Inventory Management System

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Related catalog(8)

【White paper】Challenge of Connected Commerce

【White paper】Challenge of Connected Commerce

DOCUMENT
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Manhattan Associates Company Overview

Manhattan Associates Company Overview

COMPANY
  • E-book viewing
  • Catalog download

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[Ebook] Improving Post-Purchase Experience through Digital Self-Service

[Ebook] Improving Post-Purchase Experience through Digital Self-Service

TECHNICAL
  • E-book viewing
  • Catalog download

Contact this catalog

What customers expect in the new normal era.

What customers expect in the new normal era.

TECHNICAL
  • E-book viewing
  • Catalog download

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How to build a customer-centered order system.

How to build a customer-centered order system.

TECHNICAL
  • E-book viewing
  • Catalog download

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Omnichannel: Products, Locations, and Human Resources

Omnichannel: Products, Locations, and Human Resources

TECHNICAL
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  • Catalog download

Contact this catalog

Manhattan Active Omni - Integrating your commerce from every aspect.

Manhattan Active Omni - Integrating your commerce from every aspect.

PRODUCT
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[Kendra Scott Case Study] Overcoming the Pandemic with Order Management and In-Store Fulfillment in Manhattan

[Kendra Scott Case Study] Overcoming the Pandemic with Order Management and In-Store Fulfillment in Manhattan

TECHNICAL
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[Please introduce this to the management and general affairs department] Update on the expense reimbursement system implementation case! The input and verification work for FB data that used to take 2-3 hours is now completed in just 5 minutes!

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  • OTHER

An article has been published about the case of introducing the expense reimbursement system "Rakuraku Seisan" at TSP Corporation. ~ In the case of TSP ~ Before the introduction, there were challenges such as dealing with the "paper" sent from various locations and the reliance on specific individuals for the tasks. After the introduction, the input and checking of FB data, which used to take 2 to 3 hours, can now be completed in just 5 minutes. Additionally, the mindset of the accounting department, which was previously reliant on manual entry, has changed. [Case Overview] ■ Challenges before introduction - Dealing with "paper" sent from various locations, reliance on specific individuals ■ Key points of introduction - A robust support system for setup and operation - Easy to start from a small scale both financially and functionally *For more details, please refer to the related links or feel free to contact us.

Jul 02, 2026

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We have released the document 'Half a year of slacking vs. full operation in 3 months - Conditions for companies that should use initial setup support!'

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  • CATALOG

We have published a white paper titled "Half a Year of Procrastination vs. Full Operation in 3 Months - Conditions for Companies That Should Use Initial Setup Support," aimed at companies considering the introduction and operation of attendance management systems. This document clearly explains the key points of initial setup that are prone to difficulties during implementation, as well as the differences between handling it in-house and utilizing specialized support. If you want to smoothly launch an attendance management system, please take a look.

Jul 01, 2026

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Summer Grand Thanksgiving Festival 2026

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  • EVENT

From July 2026 until the end of September, we will hold a Summer Grand Appreciation Festival! High-pressure washers at great prices! Plan 1: A special set of SP60L/60new/60DX/60GE comes with a free Z swivel joint set! Plan 2: Customers who purchase a compressor will receive a new red hose (30m) for free! Plan 3: Washing hose [6M] available at a special price! A wide range of popular high-pressure washer series, cleaning accessories, painting machines, compressors, and other products are also available! Items listed can be purchased at great deals! Don't miss this opportunity!

Jul 01, 2026

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Notice of Envu Ant Bait Certification Renewal

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  • CATALOG

(Japan) Termite Control Association Hachikusan FL No. 3359 (Japan) Termite Control Association Hachikusan MC No. 3511 The update from July 1, 2026, is now available.

Jul 01, 2026

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[Please be sure to introduce this to the management and general affairs department] Update on the introduction case of the attendance management system! With the thorough support of our sales representatives, you can rest assured about the configuration changes tailored to your regulations.

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  • OTHER

An article has been published regarding the case of introducing the attendance management system "KING OF TIME" to G.C. Planning Co., Ltd. ~ In the case of G.C. Planning ~ The previous attendance management system had the challenge of making it difficult to check attendance in compliance with laws and regulations. The decision to implement was based on top-class implementation achievements and the unique support system of the agency, i Business Partners. Although there were moments that felt challenging during the implementation and operation, we resolved each issue by consulting with the sales representatives of iBP. [Case Overview] ■ Challenges before implementation - The previous attendance management system made it difficult to check attendance in compliance with laws and regulations. ■ Key points of implementation - Top-class implementation achievements and the unique support system of the agency, i Business Partners. *For more details, please refer to the related links or feel free to contact us.

Jun 30, 2026

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