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  4. Omnichannel: Details of products, locations, and personnel.
CATALOG
  • Jul 26, 2021
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Jul 26, 2021

Omnichannel: Details of products, locations, and personnel.

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
In today's omnichannel world, standing still means falling behind. The era of slowly and steadily moving from stores to call centers and warehouses is over. Success hinges on delivering the products customers want, at the time and place they wish to receive them. To achieve this, one must always be active. Leading retailers are those that continuously optimize, innovate, and experiment. They understand the essence of connected commerce and possess the tools to provide what customers demand. This three-part guide will explain how Manhattan Active solutions enable exceptional experiences that drive efficiency, growth, and customer satisfaction. It begins with integrating areas such as products, locations, and personnel. For insights on how Manhattan Active solutions can provide your company with the competitive edge it needs, please refer to our e-book, "Products, Places, People."
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Connecting Products, People, and Places to Deliver Great Customer Experiences
In the world of retail, everything has changed with omnichannel. It has become essential to provide a great experience throughout the entire purchasing process for customers. As a result, technologies that enable WMS, inventory visibility, and order management have become more important than ever.

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導入事例.jpg

[Omni Implementation Case] Kendra Scott switches to store shipping method.

"Kendra Scott Inc." We will introduce examples of deliveries to 175 countries worldwide, starting with retail stores within the United States.

At Kendra Scott, stores were closed due to measures against the COVID-19 virus, and operations at the main logistics center were also minimized. To continue sales and utilize in-store inventory, Manhattan introduced the "shipping from store" feature in just a few days, and later allowed for in-store pickup as well. This new approach was successful, promoting not only sales performance during the pandemic but also charitable activities. [Case Study] ■Challenges - Stores were closed due to COVID-19 measures - Operations at the main logistics center were minimized ■Solutions - Introduced the "shipping from store" feature in just a few days - Later allowed for in-store pickup as well *For more details, please refer to the PDF document or feel free to contact us.

  • Sales Management System
  • Logistics and warehouse management systems

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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

  • Logistics and warehouse management systems

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Store inventory

Improve store inventory accuracy and sales, and reduce product stockouts.

Due to the routine handling of products, the inventory accuracy at the store level remains at around 60 percent. Moreover, this was the case before the pressure from omnichannel fulfillment was applied. Activating the store network, which serves as a gateway for commerce often involving digital processing for products purchased online, is a top priority for delivering the omnichannel promise to customers. By ensuring store inventory accuracy, we can expand sales, reduce the risk of stockouts, and decrease the steps involved in in-store replenishment. Using mobile functionalities designed specifically for store employees for receiving and inventory management, we can handle processes such as store replenishment, orders from the website to the store, returns, and transfers for each shipment, case, carton, or item. With omnichannel commerce, the responsibilities of store employees have expanded beyond selling and providing services to customers, including accommodating options such as purchases from the online store, shipments from the store, and shipments to the store. *For more details, please download the PDF or contact us.*

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Reliable advisor

Build long-term relationships with customers.

Through Manhattan's clienteling, store teams can support customers at key points in their shopping journey. This allows for personalized attention and services before, during, and after their visit to the store. Clienteling is part of the same platform as Point of Sale, seamlessly providing digital sales assistance to store employees and promoting both sales and an excellent in-store experience. *For more details, please download the PDF or contact us.*

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Building good customer relationships

Taking the customer team to the next step.

Customers believe that they maintain a relationship with the store or company after making a purchase. They want the company to recognize them just as much as they feel the company is valuable to them, and they wish to be seen as valuable customers by the company. Are you able to be present and respond to customers who wish to be respected and heard when they need it? Customer Engagement provides your associates and customer service representatives with the tools necessary to gain a comprehensive understanding of customers, their preferences, and trends. It offers opportunities to achieve brand recognition that encourages customers to make repeat purchases. The question retailers should ask themselves is not, "Do we recognize our customers?" but rather, "Does what we know about our customers help us ensure that we are committed to them?" With a cloud-native approach, quick responses, and excellent experiences guaranteed through built-in insights and predictive analytics, we support retailers in engaging customers at any stage of their shopping journey.

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Contact center

Build quick and easy access to the latest customer transaction information in the sales channel.

Currently, for many people, the most valuable commodity is not money but time. Customers value the quality and convenience of service over price, and industries are striving daily to provide exceptional experiences. Excellent customer service means understanding what customers find uncomfortable and removing those issues. When the majority of orders are processed digitally, consumers can easily find answers to questions like "Where is my order?" themselves. However, when customers are truly in trouble, they want to talk to a customer service representative. Service agents need user-friendly tools and access to customer transaction data to conduct this dialogue smoothly and quickly. If done properly, contact centers can create opportunities to leave a positive impression on customers. Therefore, we provide customer service representatives with the necessary information and functionalities. In terms of service, to create highly loyal customers, it is essential to support the quick and easy resolution of customer issues. With the Manhattan Contact Centre, this becomes possible.

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Store Fulfillment

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in small stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickups. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

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Order management

Manage orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Retailers can utilize order management throughout the entire lifecycle of customer orders, from credit fraud checks to payment processing and delivery of purchased items. In "order management," all systems are interconnected, including the creation of transactions with customers, interactions, documentation, and responses. It provides centralized access to all reliable information regarding orders. E-commerce personnel, customers, call center staff, shipping personnel, and store staff can grasp the status of transactions and overall inventory in real-time. By integrating and managing customer orders across all sales channels, brands, and regions within a single system, the omnichannel purchasing experience can be significantly improved. *For more details, please download the PDF or contact us.*

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Manhattan Active Comprehensive Platform

Providing a single view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view that is interconnected, eliminating the need for stores, customer service, and logistics centers to use individually independent and uncoordinated platforms or solutions to achieve business goals. *For more details, please download the PDF or contact us.*

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Manhattan Active Supply Chain

Always flexible, always up-to-date.

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within the warehouse, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility akin to a smartphone app, employee work speed increases, and the management efficiency of managers and administrators improves. *For more details, please download the PDF or contact us.*

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Related catalog(5)

Omnichannel: Products, Locations, and Human Resources

Omnichannel: Products, Locations, and Human Resources

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Example of Order Management System Implementation: Super Retail Group

Example of Order Management System Implementation: Super Retail Group

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eBook POS Buyer Guide

eBook POS Buyer Guide

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How to build a customer-centered order system.

How to build a customer-centered order system.

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MANHATTAN ACTIVE SOLUTIONS

MANHATTAN ACTIVE SOLUTIONS

CATALOG
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Hotron non-contact switch

[Sensor for Automatic Doors] Reducing the risk of virus and bacteria infection! Hotron's non-contact switch series.

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The "Hotron Non-Contact Switch" allows you to open and close doors without directly touching door knobs or switches, making it hygienic! You can choose from two types: the "Hand Wave Sensor," which only requires you to wave your hand, and the "Foot Switch," which only requires you to place your foot in front of it. It reduces the risk of virus and bacteria transmission in places where hygiene is a concern, such as food factories, restaurants, hospitals, and nursing facilities. 【Features】 ○ Reduces the risk of virus transmission by allowing door operation without contact ○ A wide variety of options to choose from based on application and location ○ Ideal for places where hygiene is a priority, such as food factories and medical facilities ○ Prevents unnecessary detection due to the switch mechanism 【Product Lineup】 ■ Hand Wave Sensor Series ○ Exposed waterproof type, front, down, and side-facing type "PF-R5" ○ Exposed type, front-facing type "PF-R1" ○ Embedded type, front-facing type "PF-U2" ○ Exposed type, downward wide type "PF-R4" ■ Foot Switch Series ○ Slim type with wide opening, vertical beam type "PF-01S" ○ Slim type with wide opening, horizontal beam type "PF-03S" ○ Standard type, horizontal beam type "PF-05" ◎ For more details, please download the catalog or contact us.

Jul 03, 2026

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Non-contact light beam touch sensor "HA-T401"

The "Energy-Saving Automatic Door Sensor HA-T401" is now available, opening only for those who want to enter without contact, whether on a busy street or in a narrow passageway!

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In recent years, with the outbreak of infectious diseases, there has been a demand for products that cater to "contactless operation," and this trend has extended to environments where automatic doors were previously operated by touch switches. As the automation of doors and the non-contact operation of automatic doors become more widespread, do you have any of the following concerns? ☑ Although automatic doors have been installed, they remain open due to people crossing frequently in busy areas. ☑ Touch switches have been introduced to reduce unnecessary openings and closings, but hygiene is a concern. ☑ Touch switches require regular battery replacements since they are powered. The light beam touch sensor "HA-T401" opens and closes automatic doors without contact, and its compact detection range makes it suitable for narrow passages and busy areas, contributing to energy savings and infection control. 【Benefits of Implementation】 ○ Adaptable to various door types with four spot settings, ideal for busy roads and narrow passages. ○ Energy-saving effects with two setting modes that reduce unnecessary openings and closings of automatic doors. ○ Equipped with a light beam touch function, allowing doors to open and close simply by waving a hand, ensuring hygiene. ◎ For more details, please download the catalog or contact us.

Jul 03, 2026

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[Please introduce this to the management and general affairs department] Update on the expense reimbursement system implementation case! The input and verification work for FB data that used to take 2-3 hours is now completed in just 5 minutes!

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  • OTHER

An article has been published about the case of introducing the expense reimbursement system "Rakuraku Seisan" at TSP Corporation. ~ In the case of TSP ~ Before the introduction, there were challenges such as dealing with the "paper" sent from various locations and the reliance on specific individuals for the tasks. After the introduction, the input and checking of FB data, which used to take 2 to 3 hours, can now be completed in just 5 minutes. Additionally, the mindset of the accounting department, which was previously reliant on manual entry, has changed. [Case Overview] ■ Challenges before introduction - Dealing with "paper" sent from various locations, reliance on specific individuals ■ Key points of introduction - A robust support system for setup and operation - Easy to start from a small scale both financially and functionally *For more details, please refer to the related links or feel free to contact us.

Jul 02, 2026

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Event Report: AI Startup Engineering Meetup Held with Four AI Startups

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Engineering Meetup Report is Now Available! We have published the event report from the AI Startup Engineering Meetup, held at Google for Startups Campus Tokyo. The event brought together four AI startups, where engineers and engineering leaders with backgrounds at major companies shared insights on: ◆Product development ◆Career journeys ◆AI-related initiatives Kort Valuta was represented by our Chief Operating Officer and a Backend Engineer, who shared perspectives on product development in the fintech industry and the unique development environment of a startup. The networking session that followed sparked meaningful conversations on technology and career development, creating valuable new connections among participants. At Kort Valuta, we will continue to value collaboration with the technology community while striving to build even better products. Read the event report: https://prtimes.jp/main/html/rd/p/000000126.000076589.html We're hiring! If you're interested in building the future of fintech with us, check out our careers page: https://recruit.kortvaluta.com/?utm_source=WEB&utm_medium=sns&utm_campaign=ipros

Jul 02, 2026

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Our products were featured in the July issue of "Mechatronics"!

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We have been featured in the July 2026 issue of the monthly product information magazine "Mechatronics" for engineers, published by Gicho Business Communications Co., Ltd. The product highlighted is the ultra-thin linear vibration actuator (LRA) "TapSense" BMD-0412, which has a thickness of 1.4mm. This LRA is ideal for providing mechanical switch-like haptic feedback effects in thin tablet PCs and laptops. With excellent responsiveness and vibration levels, it can not only reproduce a crisp click sensation but also deliver a variety of haptic feedback experiences, such as dial operation feel. Additionally, its high responsiveness makes it easier to control compared to conventional LRAs. (Rare-earth-free compatible product) - Size: 25mm × 26mm × 1.4mm - Resonant frequency: 200 Hz - OD Voltage: 10.0 Vp / Waveform: 3-pulse sine wave / Vibration level @ 40g fixture: 7.50 Gpp - Rise time 0-90%: ≦30ms / Fall time 100-10%: ≦30ms - Rated voltage: 3.0Vrms - Rated current: 360mA - Resistance value: 8Ω

Jul 02, 2026

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