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  4. The ups and downs and inventory challenges caused by COVID-19.
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  • Apr 17, 2020
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Apr 17, 2020

The ups and downs and inventory challenges caused by COVID-19.

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
The COVID-19 pandemic has brought much of the world to a standstill. However, we must continue to move inventory to bring stability to customers and the economy. We are proud to partner with various industries that play a leading role in providing lifesaving supplies and essential goods to the public. In recent weeks, we have had the opportunity to hear from many professionals within our customer base. Each of them continues to do an incredible job of ensuring that the items truly needed are delivered to the community, despite the unstable fluctuations occurring between supply and demand.
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Peaks, valleys, and inventory challenges caused by COVID-19

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Manhattan Active Comprehensive Platform

Providing a single view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view that is interconnected, eliminating the need for stores, customer service, and logistics centers to use individually independent and uncoordinated platforms or solutions to achieve business goals. *For more details, please download the PDF or contact us.*

  • Inventory Management System

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Manhattan Active Solutions

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

We support companies in optimizing their extensive and complex operations, responding to changes in the market and demand, and innovating repeatedly, quickly, and as many times as needed. By using Manhattan's solutions, companies can always access the latest, seamlessly interconnected technologies. *For more details, please download the PDF or contact us.*

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Manhattan Scale

Supply chain technology that is scalable to match operational size and can be operational in a short period of time.

Agile and highly adaptable warehouse management solutions that solve the challenges of complex supply chain execution. Implementation locations are not limited to on-premises or cloud. You can access a refined set of tools and features at an affordable price, enabling you to achieve your goals. Enjoy a quick deployment, user-friendly and proven solutions, along with an interface that is easy to use with touch operations. The environment is highly configurable, minimizing the effort required from internal IT resources and contributing to TCO reduction. Choose the best deployment option for your business. You can select from various deployment options, including public cloud, private cloud, managed/hosting services, or on-premises, tailored to your needs, performance, and budget. It is also possible to use the cloud environment hosted by Manhattan. With Manhattan Cloud, upgrades are performed annually, ensuring that you always have access to new features. The cloud upgrade service includes an option for automatic migration to the next version for your specific customizations.

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Cloud-native Manhattan Active Warehouse Management

It is a warehouse management system that uses advanced technology that does not require software updates after implementation without versioning.

"Manhattan Active Warehouse Management" is a SaaS-based warehouse management system that has significantly expanded its global adoption. It has consistently received high ratings in Gartner's Magic Quadrant over the long term. 【Features】 <Versionless> After implementation, the operation of customized areas is guaranteed, and the system is automatically upgraded, allowing users to always utilize the latest version. <Microservices Architecture> By combining multiple independent functions, business logic is constructed, enabling zero-downtime system upgrades and flexible integration with external systems via APIs. This allows for the rapid implementation of new business models. <Auto-Scaling> The system is equipped with the ability to automatically scale out and in system resource capacity according to the fluctuating volume of transaction data during busy and slow business periods. <SaaS-based Operational Management> Infrastructure and application management is handled by Manhattan, allowing users to focus their management resources on developing extensions that drive and transform their business.

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Store Fulfillment

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in small stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickups. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

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Store inventory

Improve store inventory accuracy and sales, and reduce product stockouts.

Due to the routine handling of products, the inventory accuracy at the store level remains at around 60 percent. Moreover, this was the case before the pressure from omnichannel fulfillment was applied. Activating the store network, which serves as a gateway for commerce often involving digital processing for products purchased online, is a top priority for delivering the omnichannel promise to customers. By ensuring store inventory accuracy, we can expand sales, reduce the risk of stockouts, and decrease the steps involved in in-store replenishment. Using mobile functionalities designed specifically for store employees for receiving and inventory management, we can handle processes such as store replenishment, orders from the website to the store, returns, and transfers for each shipment, case, carton, or item. With omnichannel commerce, the responsibilities of store employees have expanded beyond selling and providing services to customers, including accommodating options such as purchases from the online store, shipments from the store, and shipments to the store. *For more details, please download the PDF or contact us.*

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Maximize order profit margin and profitability.

Using intelligent optimization, evaluate many parameters related to fulfillment, transportation, stores, and customers in real time.

Adaptive Network Fulfillment (ANF) uses intelligent optimization to evaluate many parameters related to fulfillment, transportation, stores, and customers in real time, minimizing the impact on the in-store shopping experience and store employees while maximizing order profit margins and profitability. ANF is the final piece of the inventory puzzle for omnichannel retailers, enabling optimized sourcing in addition to providing visibility and availability views of global inventory. Since stores are one of the most important components of an omnichannel retailer's fulfillment network, it is necessary to adjust for the complexities and differences when using stores as opposed to logistics centers for fulfillment. In stores, additional considerations such as past performance in fulfillment, staff workload, in-store traffic, and inventory levels need to be evaluated. *For more details, please download the PDF or contact us.*

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Order management

Manage orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Retailers can utilize order management throughout the entire lifecycle of customer orders, from credit fraud checks to payment processing and delivery of purchased items. In "order management," all systems are interconnected, including the creation of transactions with customers, interactions, documentation, and responses. It provides centralized access to all reliable information regarding orders. E-commerce personnel, customers, call center staff, shipping personnel, and store staff can grasp the status of transactions and overall inventory in real-time. By integrating and managing customer orders across all sales channels, brands, and regions within a single system, the omnichannel purchasing experience can be significantly improved. *For more details, please download the PDF or contact us.*

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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

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Appointment Schedule Management

You can improve your ability to effectively control the three main factors of logistics costs: labor costs, transportation costs, and inventory holding costs.

Close collaboration between suppliers, carriers, and 3PLs is crucial for improving supply chain efficiency. By using appointment scheduling, we provide carriers and suppliers with self-scheduling capabilities for deliveries and pickups at the warehouse, eliminating time-consuming manual processes on the warehouse side and preventing delays and mistakes. Additionally, by carefully coordinating the inbound and outbound reservation schedules with warehouse personnel, shipping staff, and vehicle managers, we can enhance our ability to control the three main factors of logistics costs: labor costs, transportation costs, and inventory holding costs. Improving productivity and strengthening compliance Inadequate appointment scheduling with carriers can lead to labor shortages, inefficient loading and unloading, and unnecessary vehicle dwell time. Our appointment scheduling allows carriers and suppliers to easily self-schedule deliveries. This enables the warehouse to improve productivity, level out labor, and ensure adherence to schedules, supporting compliance with labor regulations.

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Yard management

By managing the flow of all incoming and outgoing products, we maximize the efficiency of the facility and warehouse!

In today's supply chain, the need for rapid response has made operational efficiency more important than ever. Manhattan's yard management provides visibility down to the details and control over task-based on-site operations, ensuring operational efficiency. Furthermore, by maximizing the flow of all inbound and outbound goods, teams can reduce costs while meeting customer demands. Enhancing visibility and improving control Yard management maximizes efficiency in on-site and warehouse operations by managing the flow of all inbound and outbound goods. With Manhattan's proven on-site management solutions, it is possible to plan, execute, track, and audit cargo loading while considering key characteristics such as shipment type, cargo content, required personnel, and the capacity of docks and warehouses. *For more details, please download the PDF or contact us.

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Slotting optimization

By using a scientific approach, we present analysis results to ensure optimal picking and support rational decision-making.

Location is Everything In the warehouse, the location of products directly affects productivity, worker safety, and order accuracy. Fast-moving items should be placed in the most accessible locations, heavy items should be stored in places that minimize damage, and optimizing the overall storage capacity of the warehouse is also important. Challenges such as similar orders, an increase in the number of SKUs, unstable demand, and responding to short lead-time orders require continuous optimization of warehouse space. In logistics operations that meet the requirements of omnichannel retail, optimizing slotting has become crucial for controlling costs and meeting customer expectations. The Best Approach to Optimization By recommending the best locations for each inventory item, employee labor efficiency improves, order processing cycles can be shortened, and throughput can be maximized. Additionally, strategically grouping items for fulfillment and updating recommended layouts based on trends and demand for new products enhances customer service. *For more details, please download the PDF or contact us.*

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Labour Management

Labor management enhances product throughput, promotes customer service, and supports warehouse efficiency improvement.

High expectations for customer service through omnichannel commerce, fluctuating demand, an increase in the number of SKUs handled, and a reduction in the quantity per order require higher employee productivity and efficiency than before. In today's fast-paced economy, strengthening relationships with workers is essential for success. This allows for cost reduction while driving innovation and increasing productivity and final profit margins. Manhattan's labor management solution is a system designed to bridge the engagement gap with employees by recommending rewards for high performers and providing coaching and training for those who are not meeting their goals. As a result, workforce efficiency can be improved, leading to reduced turnover rates and increased productivity within the warehouse. Additionally, labor management enables managers and supervisors to forecast workloads, track productivity, and calculate incentives. By using this user-friendly mobile solution, supervisors can increase the time spent in the warehouse, engage with their teams, respond in real-time to remove obstacles, address underperforming employees, and ensure that operations run smoothly.

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[Please be sure to introduce this to the management and general affairs department] Update on the introduction case of the attendance management system! With the thorough support of our sales representatives, you can rest assured about the configuration changes tailored to your regulations.

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An article has been published regarding the case of introducing the attendance management system "KING OF TIME" to G.C. Planning Co., Ltd. ~ In the case of G.C. Planning ~ The previous attendance management system had the challenge of making it difficult to check attendance in compliance with laws and regulations. The decision to implement was based on top-class implementation achievements and the unique support system of the agency, i Business Partners. Although there were moments that felt challenging during the implementation and operation, we resolved each issue by consulting with the sales representatives of iBP. [Case Overview] ■ Challenges before implementation - The previous attendance management system made it difficult to check attendance in compliance with laws and regulations. ■ Key points of implementation - Top-class implementation achievements and the unique support system of the agency, i Business Partners. *For more details, please refer to the related links or feel free to contact us.

Jun 30, 2026

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Chic Holdings Showcases Internal Communication Initiatives with TwooCa

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70% Adoption Achieved — Fostering Natural Workplace Connections in a Hybrid Work Environment* We have published a new customer success story featuring Chic Holdings Co., Ltd., showcasing how TwooCa is helping strengthen internal communication in the era of hybrid work. As hybrid work becomes the norm, many organizations are facing a common challenge: maintaining meaningful connections and spontaneous communication among employees. At Chic Holdings, TwooCa is being used to support initiatives such as company lunch gatherings and peer appreciation messages, creating more opportunities for employees to connect naturally across departments. Read the full customer story: https://prtimes.jp/main/html/rd/p/000000125.000076589.html Approximately 70% of the company's 49 employees actively use TwooCa (*According to Chic Holdings). The interview explores: The background behind the initiative How TwooCa has been integrated into employee engagement programs The positive impact on workplace communication and cross-department collaboration If you're exploring new approaches to employee engagement, workplace culture, or corporate wellbeing, we hope you'll find this case study valuable. #TwooCa #EmployeeEngagement #HybridWork #CorporateWellbeing #HRTech #WorkplaceCulture #DigitalTransformation #PeopleStrategy

Jun 30, 2026

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Case Study 002: Verbalizing the "somewhat inconvenient" issues faced by Human Resources and General Affairs. A case of organizing challenges and proposals for a client in the medical equipment handling industry with approximately 200 employees.

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"Somehow inconvenient" can turn into "accident risk" if left unattended, rather than just being a "hassle." Especially since personnel information serves as the starting point for many operations such as payroll, social insurance, and various allowances, if the freshness and consistency of the information deteriorate, the interactions with stakeholders can increase dramatically. What we are introducing this time is the process of articulating and organizing the "vague discomfort" that a medical equipment handling company with around 200 employees was experiencing as an issue. When we articulate "somehow inconvenient"... 1) It is a hassle to communicate with the payroll BPO when there are changes to personnel information. 2) Changes submitted by employees are in Excel, requiring re-entry. 3) Employees do not submit information in the correct format. 4) The person in charge leaves before becoming fully familiar with the operations. Information from iBP In response to such situations, the first step we took was traffic organization (issue clarification). You can read the continuation without needing to input personal information. Please visit the iBusiness Partners column page! https://ibp-column.sfsite.me/35402

Jun 29, 2026

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Hotron Group Case Page

[Case Study] Hotron pursues sensor technology and creates products that generate safe and comfortable living spaces. We would like to introduce Hotron products that support people's lives throughout the city.

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We will introduce the implementation results of the sensor technology developed by the Hotron Group, which has been cultivated over more than half a century, through customer case studies. In addition to automatic door sensors, we also offer a wide range of vehicle detection sensors and nursing/care sensors. We have many implementation examples available, so please take a look at the case study page.

Jun 29, 2026

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