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We would like to introduce a case where we supported NIPPON EXPRESS Holdings in implementing "ServiceNow," leading to improvements in operational quality and cost reduction. In the existing platform, operations relied on the individual knowledge and judgment of the operators, resulting in an analog operation that contributed to increased costs. Additionally, a significant amount of time and effort was spent responding to inquiries from users. We adopted an agile approach that focuses on improvement after initial operation, successfully implementing "ServiceNow" in just four months. This has enabled rapid responses to urgent risks and strengthened governance. [Case Overview] ■ Challenges: Increased costs, burden of responding to inquiries ■ Solution: Improvement in operational quality and cost reduction through the implementation of ServiceNow ■ Effects: Achieved implementation in just four months, enabling rapid responses to urgent risks and strengthening governance ■ Key to Implementation: An agile approach that does not overly incorporate the opinions of stakeholders, focusing on initial operation followed by improvements *For more details, please refer to the related links or feel free to contact us.

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We would like to introduce a case study where Pasona Group Inc. implemented "ServiceNow" to promote the efficiency and standardization of HR operations. The processes for recruitment, training, and labor management had become fragmented and increasingly personalized, leading to isolated work within each department that customized their systems individually. Additionally, necessary information was scattered, resulting in repeated similar questions from employees. By organizing the business flow and utilizing "ServiceNow," we promoted standardization. As a result of consolidating knowledge on ServiceNow and achieving centralized information management, the number of inquiries decreased to one-third of the previous amount, and we successfully visualized the business processes. [Case Overview] ■ Challenges: Progression of fragmentation and personalization of operations, scattered information ■ Solution: Standardization of business flow using ServiceNow and centralized management of knowledge ■ Effects: The number of inquiries decreased to one-third of the previous amount, achieving operational efficiency ■ Implementation Approach: Aiming for a short-term implementation, we closely promoted the project while holding daily meetings. *For more details, please refer to the related links or feel free to contact us.

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We would like to introduce a case where Itochi Co., Ltd. implemented "ServiceNow" (ITOM Discovery) to support the efficiency of IT asset management and business improvement. With numerous on-premises servers, management had become complicated, and using Excel for asset management led to delays in information updates and inconsistencies in data granularity depending on the person in charge. By implementing the cloud-based "ServiceNow," asset information is automatically collected and centralized. By utilizing standard features (OOTB) and avoiding excessive customization, we prevent operational complexity. [Case Overview] ■ Challenges: Complicated management of on-premises servers and delays in information updates due to Excel management ■ Solution: Automatic collection and centralization of asset information with cloud-based ServiceNow ■ Effects: Centralized management of server names, IPs, etc., leading to improved information transparency ■ Reason for Partner Selection: High expertise in ServiceNow and appropriate assignment structure *For more details, please refer to the related links or feel free to contact us.

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Aorana Inc. is a company engaged in consulting services related to software technology, as well as planning, development, implementation, and operational support for various solutions. We provide comprehensive services utilizing the ServiceNow platform, offering a complete range of effective service menus for each phase of the DevOps framework. Based on the ServiceNow product suite and extension modules, we achieve advanced efficiency and automation through AI. Our ServiceNow specialized consultants and engineers strongly support the collaboration between people and processes, building systems that enable continuous transformation. 【Business Activities】 ■ Consulting services related to software technology ■ Planning, development, implementation, and operational support for various solutions *For more details, please refer to the related links or feel free to contact us.

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