マスターピース・グループ List of Products and Services

By implementing "AI-BPO" provided by Masterpiece Group Co., Ltd., we will improve response quality, enhance operational efficiency, and reduce costs. Our company will listen to your business challenges based on the latest AI technology and over 20 years of experience in contact center operations. We will provide fully customized voicebot services or develop new ones. Even after implementation, our operation team, well-versed in contact center operations, will continue to support you for effective management. "AI-BPO" has three functions: Function 1: "AI-BPO Voicebot" - Automatically responds to customer interactions using AI. It achieves advanced responses through a combination of multiple agents and scenarios. Seamless interaction between operators and AI is possible through CTI integration. Function 2: "AI-BPO FAQ" - Assists operators in providing answers. It improves response quality through answer assistance to operators and a guide function for inquiries. Function 3: "AI-BPO Summary" - Automatically summarizes the content at the end of the conversation. It analyzes the dialogue content and creates summaries using appropriate templates for each inquiry category.

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