ワイズヴォイス List of Products and Services

"Visible IVR" is a cloud-based IVR (Interactive Voice Response) service that informs customers who call a call center from their smartphones about the "web-based guidance menu" via SMS. With the visible menu (navigation), customers who call are guided to their desired service desk. By implementing this service, call centers no longer need operators to respond directly as before; they can handle initial responses through the web-based guidance menu. As a result, not only is the burden on operators significantly reduced, but it also enables the establishment of a telework system. 【Features】 ■ Can be retrofitted to existing call center systems ■ Easy to implement without the need for additional equipment ■ Industry-leading low cost ■ Operations can start in as little as 3 business days *For more details, please download the PDF or feel free to contact us.

• Other Software

The "Smartphone Internal Line System" is a service that allows you to use your smartphone as a company fixed phone (business phone). As long as you are in an area with signal, you can make and receive calls using your company's phone number on your smartphone. Additionally, staff inside the car can communicate with staff who are out of the office via internal calls, and it is also possible to transfer calls with park hold. 【Features】 ■ Can be implemented regardless of carrier ■ Fully supports BYOD ■ Allows phone use from a smartphone in 1 second ■ Functions just like a fixed phone ■ Can accommodate three numbers on one device ■ Compatible with mobile carrier internal line services, etc. *For more details, please download the PDF or feel free to contact us.

• Mobile phones and smartphones