秘書センタードットコム List of Products and Services

Our company offers an automatic voice response system called 'Call Center ASP' that can automatically play pre-recorded messages in response to the caller's dial operations, as well as allow for recording. This system enables 24/7 availability at a lower cost than hiring operators. It can be utilized in various industries, such as order taking and customer inquiries for mail-order sales, as well as handling requests for materials. 【Benefits of Implementation】 ■ Low implementation costs ■ Number of lines capable of handling high call volumes ■ Transfer to operators is also possible ■ Customers can view records and play back recordings through a management screen *For more details, please feel free to contact us.

• Customer Support
• Other Software

Our company offers a "Customer Support Outsourcing Service" that can provide extensive support for inquiries, including weekends, holidays, and late-night calls, through 24/7 operations. Our operators will handle calls from your customers on your behalf. This service can be utilized for complaint handling, campaign administration, and ensuring that important customer feedback is captured, as well as providing detailed product explanations, service information, emergency responses during equipment failures, and after-hours accident reporting for insurance and credit companies. 【Features】 ■ Achieve a 24/7 maintenance system at a low cost by reducing labor costs ■ Capture customer feedback through a variety of reporting systems, including mobile phones, mobile emails, and fax ■ Reduce burden through reporting processing tailored to your company's shifts, by department, and priority ■ Recommended for those who do not receive many voicemail messages but require accurate responses and quick communication ■ Significant reduction in expenses such as labor costs due to low pricing *For more details, please download the PDF or contact us.

• Customer Support

We offer a "telephone answering service" where our operators respond to calls from contract holders 24 hours a day, 365 days a year, and provide reports to the contract holders. This service is recommended for companies where employees are often absent from the office all day, during busy times such as meetings and conferences, or for short periods when the company is closed, such as during training trips. Additionally, with the optional "dedicated phone number rental," we can provide a dedicated phone number for your company, allowing us to answer calls directly rather than forwarding them. 【Usage Scenarios】 ■ When you don't want to miss calls after business hours ■ For companies focused on sales that cannot handle all calls due to business demands ■ When you are working individually and want to delegate phone handling to someone else ■ When you want to reduce labor costs and expenses *For more details, please download the PDF or contact us.

• Sales Agent
• Customer Support
• others