K&Iパートナーズ List of Products and Services

The "CS Specialist Certification" is a private qualification assessment that systematizes Customer Satisfaction (CS) theoretically and measures the level of understanding of CS theory and practical techniques. The "Literacy Expert Level" enables individuals to propose service innovation within the company based on CS design in corporate activities. Additionally, by introducing CS management methods, it allows for the provision of information and recommendations to management based on that foundation. 【Evaluated Abilities】 ■ Acquire knowledge to reflect CS as a business strategy in business management as a leader or responsible person in departments involved in promoting CS. ■ Measure the ability to explain and utilize the necessity of CS improvement and CS management. *For more details, please refer to the related links or feel free to contact us.

• Other services and technologies

There is not a single job in the world that does not involve interaction with people. Complaints and compliments alike all connect to your future and that of the company. The "CS Communication Certification" can be taken anytime, 24 hours a day, 365 days a year. All written and practical questions can be completed on your smartphone. We have received feedback such as, "Many people have unfounded confidence due to their experience, so understanding the challenges before being assigned to the field has provided good information for us as recruiters." 【Learning Content】 ■ Personal diagnosis of your current customer service skills ■ Complete mastery of 30 CS communication skills ■ Understanding methods for identifying issues and improving organizational health ■ By thinking "CS Plus" during your daily work, you will acquire the essence of customer service *For more details, please refer to the related links or feel free to contact us.

• Other services and technologies

The "CS Specialist Certification" is a private qualification examination that theoretically systematizes Customer Satisfaction (CS) and measures the degree of mastery of CS theory and practical techniques. Those who pass at the "Specialist Level" are capable of constructing CS measures that can adapt to changes in a company's business model and embody "CS" as a professional competency. Additionally, they can explain customer evaluations of their company's perceived quality from a deep understanding of the customer perspective to management and can prepare reports. 【Evaluation Capabilities】 ■ Clearly understand the definition of service ■ Evaluate the ability to devise designs and promotion methods for CS measures ■ Specifically design contributions to corporate performance through CS promotion ■ Measure the ability to visualize the results of CS *For more details, please refer to the related links or feel free to contact us.

• Other services and technologies

The "CS Specialist Certification" is a private qualification examination that systematically organizes Customer Satisfaction (CS) theoretically and measures the level of understanding of CS theory and CS practical skills. Those who pass at the "Professional Level" are capable of providing guidance on enhancing the semantic and functional value in practical settings, as well as instructing on CS plus techniques and practices related to empathy, dialogue, proposals, and consensus in the sales process, including actions in indirect departments. The target customers for interactions are set as "companies and organizations." 【Abilities Assessed】 ■ Ability to explain CS as a management strategy to all employees as a CS promotion leader ■ Mastery of methods to guide CS actions that contribute to performance and enhance customer value ■ Ability to design CS practical actions that increase customer value *For more details, please refer to the related links or feel free to contact us.

• Other services and technologies

The "CS Specialist Certification" is a private qualification exam that systematically organizes Customer Satisfaction (CS) theoretically and measures the level of understanding of CS theory and practical techniques. Those who pass the "Basic Level" are able to theoretically analyze customer satisfaction, think creatively about specific customer interactions aimed at improvement, and take action. Additionally, they can incorporate "awareness" into information gathering within marketing activities. 【Evaluated Abilities】 ■ Basic customer interaction skills necessary for service front personnel ■ Level of problem-solving skills understood through corporate activities ■ Understanding of the system of CS theory and recognizing that CS is a management strategy, as well as the ability to logically consider changes in the social environment, customer rationality, and benefits. *For more details, please refer to the related links or feel free to contact us.

• Other services and technologies

We would like to introduce our "Business Communication Essential Skills Training Course." Why do we say, "I can't communicate well" or "It's going well"? It's because, when we work backward from the expected results, we judge that the current communication either "achieves the results or does not." This means that communication is something necessary to reach the expected results. That "something" is "business communication." In the K&I method, we believe that the three categories of Inside-Out habits, interpersonal relationship skills, and observation and analysis skills are essential for effectively producing results. [Learning Content] ■ Inside-Out Habits (Habits that lead to success) ■ Interpersonal Relationship Skills (Building relationships that support success) ■ Observation and Analysis Skills (The ability to discover the conditions for success) *For more details, please refer to the related links or feel free to contact us.

• others
• Employee training

Our company aims to "create the future for ourselves and the company" as a result, and we are developing a human resource development method that can logically systematize this. The foundation of our employee training is the concept of "developing human resources strong in business creation and transformation," and we aim for the following three outcomes in our training. 【Outcomes We Aim for in Our Training】 1. Understand changes in the business domain (effective allocation of management resources) and make change a part of your work. 2. Recognize that a career is defined by "thoughts + direction," and acquire the ability to produce "results and outcomes (Knowledge)" in the process of realizing that. 3. Possess the flexibility and intelligence to integrate disparate matters, resources, and technologies. *For more details, please download the PDF or feel free to contact us.

• Employee training
• others

Our company, which is the certified general agent of the General Incorporated Association CS Specialist Certification Association, provides educational consulting related to customer service (CS). Through the promotion of certification exams, we will incorporate the significance and outcomes of CS as a management strategy into employee training. We support corporate activities that enhance customer value by understanding customer awareness (customer marketing) and service innovation (innovation). Please feel free to contact us if you have any requests. 【Service Contents】 ■ Lectures and training related to CS ■ Research related to CS ■ CS Specialist Certification *For more details, please download the PDF or feel free to contact us.

• Employee training
• others