トータルサポート List of Products and Services

"Sawwave" is a long-range wireless LAN characterized by "long distance" and "reflection." It enables long-distance transmission for disaster prevention monitoring cameras, communication between dams and their bases, networks between remote islands, distant offices and warehouses, mountainous areas, and smart agriculture, allowing for the establishment of low-cost networks in various scenarios. It is offered in outdoor and indoor types, with the outdoor type being directly installable outdoors due to its dust and water resistance performance of IP67 (IEC standard). 【Features】 ■ Covers long distances and wide areas with a single unit ■ Compatible with both outdoor and indoor environments ■ Easy installation and low-cost Wi-Fi environment setup possible *For more details, please download the PDF or feel free to contact us.

• Radios, walkie-talkies, and intercoms

"PORTAL" can implement room order systems and facility reservation systems. In the "room order system," there is no need for menu or brochure printing or dedicated order terminals, leading to a paperless environment and cost reduction. The "facility reservation system" allows for efficient operation and digital transformation of various hotel facility reservations. This increases the reservation rate from customers and helps prevent missed opportunities. Additionally, customization is possible, so please feel free to consult with us. 【Features of the Room Order System】 ■ Easy implementation and resolution of labor shortages ■ No app installation required ■ Paperless and cost reduction ■ Non-contact support *For more details, please refer to the PDF materials or feel free to contact us.

• Reservation Management System

This document introduces the multifunctional hub solution "PORTAL" for hotels and guest room services. Focusing on the features of "PORTAL," it includes guest room solutions, internet/device maintenance for hotels, and LAN construction and maintenance services for hotels. It also contains images of the system screens, making it a useful reference when considering implementation. We encourage you to read it. [Contents (partial)] ■ The future of front desk operations is changing - DX transformation ■ Starting with what can be done ■ "PORTAL" service menu ■ "PORTAL" 1. Internal call function ■ "PORTAL" 2. Chat function *For more details, please refer to the PDF document or feel free to contact us.

• Other Software
• Headquarters/Store System
• Reservation Management System

We provide a "visualization system for internet connection services" that allows you to intuitively grasp "service quality" in real-time. The measurement server installed in the hotel conducts regular measurements and can graph the internet communication speed within the hotel. Additionally, it is possible to monitor the status of devices within the location and to acquire, store, and visualize communication usage history. It also helps with changes to providers or lines. 【Features】 ■ Real-time visualization ■ Alert function ■ Usage history management ■ Faster maintenance decision-making ■ Easy installation of measurement servers *For more details, please refer to the PDF document or feel free to contact us.

• Security cameras and surveillance systems
• Other Software

We would like to introduce our "In-House Phone Solutions for Hotels." We offer plans for situations such as using dedicated smartphones as in-room devices or utilizing an internal phone system. Since the usage rate of internal phones by guests is declining, we provide cost-effective and suitable proposals. Please feel free to contact us if you have any requests. 【Plans】 ■ Use of smartphones (guest smartphones, in-room dedicated smartphones) ■ Use of IP phones (wired LAN/WiFi) ■ Use of existing phones (analog phones) *For more details, please refer to the PDF document or feel free to contact us.

• Mobile phones and smartphones
• others

In our service 'PORTAL', we can operate a system that visualizes the congestion status of facilities within the building in real-time with a 3 to 5 level display. By adding just a little to hotel services, the operation is simple. Additionally, we can introduce a room cleaning management system that makes it easy to record communication between the front desk and cleaning staff, as well as lost items. 【Features of the Congestion Visualization System】 ■ Access the PORTAL management system from a PC ■ Register information such as facility name, operating hours, and number of users ■ Scan a QR code to display congestion in 3 to 5 levels *For more details, please refer to the PDF document or feel free to contact us.

• Other Software
• Headquarters/Store System

We would like to introduce our product, "PORTAL." It offers features such as call functionality, chat functionality, in-house guidance, terms & conditions, and information on nearby tourist attractions. It also supports multiple languages, providing solutions for the information needed during your stay. With the call functionality, guests can make one-way calls from their smartphones to the smartphone installed at the front desk. Additionally, new information can be easily updated from the management system, improving staff efficiency. It supports 134 languages, making it useful for interactions with guests from abroad. 【Features】 ■ Call functionality ■ Chat functionality ■ In-house guidance, terms & conditions & nearby tourist information ■ Real-time announcements ■ Surveys *For more details, please refer to the PDF document or feel free to contact us.

• Other Software

Total Support Co., Ltd. is committed to providing technologies, services, and products related to network infrastructure to solve our customers' business challenges. We appropriately catch up with changing technologies and societal structures, and as a provider of suitable technologies and services, we offer scalable solutions to companies of various sizes. To support our customers' challenges, we will always take on challenges ourselves. 【Business Contents】 ■ Services for Hotels ■ ICT Support Services ■ Network Design and Construction Support ■ Sales and Wholesale of Communication and IoT Devices *For more details, please refer to the PDF document or feel free to contact us.

• Other Software
• Reservation Management System

We offer the entertainment device 'AppleTV for HOTEL,' which connects to your television and allows you to enjoy news from around the world, as well as various streaming services for movies, music, and games via the internet. The service can be started from the day it is installed. It is a service that can be enjoyed by families and foreign visitors to Japan. Please feel free to contact us if you have any requests. 【What we can offer】 ■ A rich selection of movies and drama content ■ Custom hotel apps ■ Gaming and the ability to play your favorite music ■ Mirroring with "AirPlay" *For more details, please download the PDF or contact us.

• Audio and video equipment
• Other commercial buildings and service facilities
• Other Software

"PORTAL" is a room order system for hotels, inns, and restaurants that allows customers to place orders from their smartphones by scanning a QR code. There is no need to install an app or register as a member; you can simply scan the QR code to place an order. Hotels can easily create menus on a PC, and by registering photos, product descriptions, and prices, the menu is immediately updated. Additionally, various features such as call functions, notifications of congestion, and information on nearby attractions are available. 【Features】 ■ Easy implementation and resolution of labor shortages ■ No app installation required ■ Paperless and cost reduction ■ Non-contact service *For more details, please download the PDF or contact us.

• Headquarters/Store System
• Chatbots
• Other Software