トップライン List of Products and Services

This document provides an explanation of the prospects and applications of Computer Telephony Integration (CTI) technology. It introduces the basic concepts of CTI and its evolution, as well as technical definitions, main objectives, and functions. Additionally, it discusses the impact of CTI on business. There are also considerations regarding future prospects and technical challenges, making it a useful reference when considering implementation. 【Contents】 ■ Introduction ■ What is Computer Telephony Integration (CTI)? ■ Key Components of CTI ■ Strategies for CTI Implementation and Integration ■ Impact of CTI on Business ■ Future Prospects and Technical Challenges *For more details, please refer to the PDF document or feel free to contact us.

• Customer Support

By integrating an AI voice bot with the API into the call center, we can handle inquiries that can be resolved with manual responses using AI, while those requiring human follow-up will be addressed by human agents. This allows the center to manage either fewer staff than traditional setups or to handle more calls with the same number of staff.

• Chatbots

Introducing a call center service using your company's area code, which is something that seems possible but hasn't been available until now. By connecting our YAMAHA router to the optical phone line you have and linking it to our cloud PBX that we have built, it will be possible for our call center to make calls using your company's phone number. We will assist you with some final setup preparations, but the necessary equipment and initial configuration will be handled by our engineers! We also have data showing that the contact rate for calls to individuals can vary by around 10% compared to toll-free numbers. Please consider this opportunity!

• CRM (Customer Relationship Management System)

We would like to introduce our "Development Business Services." The upstream processes, such as requirements gathering, are handled by Japanese directors, while the parts that require significant development and maintenance efforts are managed by cost-effective foreign personnel. In app development, we provide a seamless service from requirements definition to development and delivery, and in website production, we develop sites with various behaviors by directly coding the backend. 【Scope of Services (Partial)】 < App Development > ■ Comprehensive support from requirements definition to development and delivery ■ Selection of appropriate programming languages based on the rich technical skills of overseas engineers ■ Extensive experience in building business applications *For more detailed information, please feel free to contact us.

• CMS

Our company, as experts in sales with extensive know-how, will act on behalf of client companies in various sales activities. From telemarketing services that contact customers by phone to promote the sale of products and services, to maintaining continuous contact with potential customers and reviving stalled deals, we help you focus on your main business of presentations, creating opportunities for customer acquisition. 【Sales Flow】 1. Current Situation Analysis 2. Sales Strategy 3. Approach 4. Closing 5. After Follow-up *For more details, please feel free to contact us.

• Sales Agent