P&Wソリューションズ List of Products and Services

The evolving "Sweet Series" is a domestically produced AI resource management software specialized for call centers. It enables higher-level adjustments and management compared to general WFM. With nearly 20 years of experience in shaping the requests of numerous customers, it enhances employee satisfaction (ES) and reduces turnover rates, revitalizing call centers with its rich features. It supports new working styles such as remote work and staggered hours through groupware and time card functions. The unique PPM engine utilizing AI achieves maximum operational efficiency in center management while harmonizing compliance with laws, employment conditions, fairness, and cost reduction, along with employee satisfaction (ES), customer satisfaction (CS), and management satisfaction (MS). It responds to diverse needs with high adaptability through solutions tailored to more efficient and high-level performance and the evolution of operational sites. 【Features】 ■ Considers Japanese employment conditions and individual center situations ■ Visually analyzes operational status and management information ■ Continuous measurement is possible through KPIs ■ Supports early detection and resolution (accelerating management) ■ Promotes efficiency as the foundational system of the center ■ No need for dedicated shift creation personnel (AI enables creation with the push of a button!)

• Project management tools
• Other Software

"Sweet Q" is a solution that enables dynamic management by grasping various statistical information of the "Sweet Series" in real-time and implementing necessary measures. It shortens the processes of understanding the current situation, making judgments, and issuing instructions, which have previously taken time, and strongly supports the decision-making of managers and supervisors. It achieves speedy, efficient, and strategic center operations. 【Features】 ■ Call status by queue ■ Call status by campaign ■ Favorites ■ Status monitoring ■ Call status by skill, etc. *For more details, please download the PDF or feel free to contact us.

• Project management tools
• Other Software

"Sweet Seat Manager" is a web system that enables real-time seat monitoring for communicators by floor. Integration with "Genesys Cloud" is also possible. It monitors incoming call status at intervals of 3 to 10 seconds. You can set thresholds by status and by business type, and seats that exceed the threshold will flash or light up to alert attention. Additionally, with HTML5 support, the features of this product can be realized on tablet devices. It allows for status management of communicators according to the seat layout and enables real-time monitoring. 【Features】 ■ Easily replicate actual seat arrangements in software ■ Allocate seats according to specific conditions ■ Evaluate and record call content in real time ■ Visually display allocation status by day and hour *For more details, please download the PDF or feel free to contact us.

• Project management tools
• Other Software