アイエスエフネット List of Products and Services

We provide a support service called "Remote IT Support" that solves customer issues such as "increased inquiries due to telework" and "occasional need for English support" by outsourcing operations to our company. By combining the services we offer with remote support and, as needed, on-site support, we propose suitable solutions for our customers. 【Service Contents】 ■ IT Consulting ■ IT Inside Sales ■ Desk-side Support ■ Monitoring Services ■ Maintenance Services ■ Help Desk *For more details, please download the PDF or feel free to contact us.

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Our company provides support for the implementation of SD-WAN to establish internet connections for accessing internal systems from both inside and outside the company. The 'Dell EMC SD-WAN Edge powered by VMware' that we offer addresses challenges that are difficult to manage with traditional WANs, which are typically centralized, due to changes in WAN traffic caused by the introduction of telecommuting and the significant increase in communication volume resulting from the expanded use of SaaS, represented by Microsoft 365, and private clouds. 【Features】 ■ Application Identification ■ App-Aware Firewall ■ App-Aware QoS ■ Link Steering ■ Zero-Touch Configuration ■ One-Click VPN *For more details, please download the PDF or feel free to contact us.

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We offer an 'LCM Service' where we manage the operation and asset management of end devices on behalf of our clients. From repair collection to removal work, we provide comprehensive support even after implementation. Additionally, with our detailed service offerings, including help desk support, we help reduce your operational burden. 【Service Features】 ■ Maintenance: Comprehensive support system from repair collection to removal work after implementation ■ Implementation: Support in formulating suitable LCM service operational requirements for customers ■ Deployment: Support for speedy implementation from design to collection of old devices ■ Operation: Reduction of operational burden through detailed service offerings, including help desk support *For more details, please download the PDF or feel free to contact us.

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We provide a "Help Desk and Call Center Solution" that supports multilingual services in Japanese, English, Chinese, and Korean. Available 24 hours a day, 365 days a year, with options for night and holiday coverage. By outsourcing only the necessary tasks and time slots, we contribute to significant cost reductions in areas such as personnel training and system development. 【Features】 ■ Multilingual support (Japanese, English, Chinese, Korean) ■ Available for night and holiday coverage, 24/7 service ■ Cost performance: high quality at low cost *For more details, please download the PDF or feel free to contact us.

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We listen to our customers' infrastructure requirements and provide network and server design and construction tailored to their needs. We inquire about the purpose, requests, and challenges of infrastructure implementation, and we explain the benefits and features of using our foundation construction services free of charge. 【Examples of Services】 ■ Servers & Storage: HP, IBM, Dell, EMC, NetApp, etc. ■ Network & Security: Cisco, Juniper, BIG-IP, etc. ■ OS & Applications: Microsoft Windows, RedHat, etc. ■ Monitoring & Backup: Ipswitch WhatsUP Gold, JP1, OP manager, etc. *For more details, please download the PDF or feel free to contact us.

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We provide support for the introduction and operation of the SaaS solution 'AvePoint Cloud Governance (ACG)', which utilizes automation features to maintain governance over Office 365 and reduce the burden on the IT department. With its implementation, it becomes easy to perform the necessary maintenance and management actions required to use Microsoft Teams safely and securely. **Features of AvePoint Cloud Governance (ACG)** - Automatic provisioning - Lifecycle automation - Automation of operational management tasks *For more details, please download the PDF or feel free to contact us.*

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We provide "Azure-related solutions" supported by experienced staff, from consulting during Azure implementation to design/installation and operational support after implementation. We offer Microsoft Azure migration support solutions tailored to various customer environments. 【Azure Implementation Support Services】 ■Azure Migration ■Azure Backup *For more details, please download the PDF or feel free to contact us.

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We offer an "EMS Implementation Support Solution" where our experienced staff provides support from consulting during the implementation phase to design/build, and all the way to operational support after implementation. We have various solutions available that allow you to control access to cloud applications under different conditions, such as connections from the company or compliance with corporate policies, including "Conditional Access (AzureAD)" and "Device and App Management (Intune)." 【EMS Implementation Support Solution】 ■ Conditional Access (AzureAD) ■ Device and App Management (Intune) ■ Cloud App Security (MCAS) ■ Document Protection for Enterprises (AIP) *For more details, please download the PDF or feel free to contact us.

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We provide an "Office 365 Implementation Support Solution" to assist with the suitable introduction of Office 365 tailored to various customer environments. From planning to post-implementation support, we offer total support, and you can utilize our services at each phase. Additionally, by combining various solutions such as a nationwide maintenance network, kitting, LCM services, and call center/help desk support, we address the various challenges that arise during the implementation of Microsoft 365. 【Service Contents】 ■ Implementation Consultation ■ Migration Services ■ Operational Support Services ■ Adoption Support Services *For more details, please download the PDF or feel free to contact us.

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