アルト
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アルト Company Profile
Turning 'thank you!' from around the world into energy that moves people's hearts.
Our company provides a cloud-based customer service improvement tool called "thanks!" that directly utilizes "customer feedback" to enhance service quality. With the mission of "Transforming 'thank you' from around the world into an energy that moves people's hearts," we contribute to creating a society where as many people as possible can continue to work happily. We aim to realize a world where emotional rewards that excite workers become the norm, through the combination of people and technology.
Business Activities
Development and operation of the cloud-based customer service improvement tool 'thanks!' that directly utilizes "customer feedback" for service enhancement. ■ What is 'thanks!' It is a cloud-based customer service improvement tool that directly utilizes "customer feedback" for service enhancement. ■ Features (1) You can categorize "customer feedback" by content! (2) You can directly share "customer feedback"! (3) You can embed customer service and training! (4) It helps to make service improvement actions a habit! ■ Key Functions (1) Customer feedback feature (QR code, custom surveys) (2) Timeline feature (timeline, individual thanks!) (3) BOT feature (content creation from customer feedback) ■ Implementation Effects (1) Improvement in service quality through the habitualization of service improvement actions! (2) Encourages practical application of training and educational content, increasing return on investment! (3) Increases employee satisfaction and motivation through "thank you" from customers (reducing turnover rates and recruitment costs) (4) Connects "customer emotions" with employee "thank you," realizing hospitality management!
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Detailed information
| Company name | アルト |
|---|---|
| Contact address | postalcode 141-0031 Tokyo/ Shinagawa/ 2-4-2 Nishi Gotanda, Tokai Building 2FView on map TEL：03-6910-4665 |
| Industry | Service Industry |